Job in Ghana
Student Success Coordinator
RegionNot specifiedCityNot specifiedContractFull TimePosted2026-09-07Close dateNot specifiedExperience2 yearsSourceJobberman GhanaSalaryGHS 7,200 - 8,400 Negotiable
student success coordinatorcustomer serviceeducationremotefull timeghanamid levelacademic supportcall_centerentregadorfinanceStudent Affairs
AI summary
Astria Tech is hiring a Student Success Coordinator to provide personalized support to students throughout their academic journey. The role involves handling inquiries via Helpdesk and ManyChat, monitoring academic progress, following up on tuition payments, and coordinating with academic, finance, and IT teams. It is a full-time remote position based in Ghana.
- Full-time remote role based in Ghana
- Salary range GHS 7,200 – 8,400, negotiable
- Bachelor’s degree and 2–3 years’ experience required
- Uses Helpdesk, ManyChat, and CRM tools
- Focus on student support, engagement, and retention
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists GHS 7,200 - 8,400 Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Student Success Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Astria Tech and the role in Not specified.
- Add concrete examples related to call_center, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Student Success Coordinator role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Astria Tech before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- A
- Student Success Coordinator
- Astria Tech
- Customer Service & Support
- Today
- Easy apply
- New
- Remote (Work From Home)
- Full Time
Education
- GHS
- 7,200 - 8,400
- Negotiable
- Share link
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- Job summary
- The Student Success Coordinator (SSC) plays a key role in enhancing the student
Experience
- by providing consistent, personalized support throughout the academic journey. This position is responsible for engaging with students through platforms such as Helpdesk and ManyChat, offering one-on-one assistance, monitoring academic progress, and ensuring
- Min Qualification:
- Degree
- Level:
- Mid level
- Length:
- 3 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Ghana
- Job descriptions &
- throughout their learning journey.
- Academic Monitoring & Risk Identification
- Track student engagement and academic progress; proactively identify and flag students at risk of falling behind and coordinate appropriate interventions.
- Tuition Collection & Follow-Up
- Track and follow up on tuition payments based on term and program. Engage students regarding outstanding payments and escalate unresolved or high-risk cases to the finance team as needed.
- Cross-Functional Coordination
- Work collaboratively with academic, finance, and IT departments to resolve student issues efficiently and ensure a unified support experience.
- Student Engagement Activities
- Support the planning and delivery of virtual orientation sessions, Q&A webinars, and community-building events to improve engagement and retention.
- Resource Navigation
- Guide students to appropriate support channels and tools, including knowledge base articles, FAQs, academic advisors, or technical support.
- Record keeping & CRM Updates
- Maintain accurate, up-to-date records of all student interactions, inquiries, and support actions in the CRM, Helpdesk, or related systems to ensure full visibility and accountability.
- Support Insights & Feedback Loop
- Collect student feedback to help improve support quality, platform usability, and communication practices across departments.
- Qualifications &
- Bachelor’s degree in Education, Student Affairs, Communications, or a related field (preferred)
- 2-3 years of
- in student services, academic advising, or customer support
- Familiarity with digital communication tools and Learning Management Systems (LMS) is a plus
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- Do not make any payment without confirming with the Jobberman Customer Support Team.
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Requirements
Key
Responsibilities
- Serve as the first point of contact for all student inquiries, providing timely and professional responses via Helpdesk, ManyChat, phone, and other communication channels.
- Student Guidance
- Offer one-on-one support to students on academic processes, platform navigation, and procedural questions, ensuring a smooth and supportive
Source and provenanceSource: Jobberman Ghana. Last checked: 2026-09-08.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.