Team Head, PCT Client Service
AI summary
WIPO is recruiting three Team Heads for PCT Client Service Teams within the PCT Operations Division. The role involves leading teams that handle international patent applications under the PCT, ensuring quality, timeliness, and high client service standards across multiple official languages. Candidates need an advanced university degree, at least seven years of relevant experience including supervision of a large team, and experience in patent formalities examination or customer service in an IP office. The deadline for applications is 30 September 2026.
- Three open posts for Team Head, PCT Client Service
- Deadline: 30 September 2026
- Requires advanced university degree or first degree plus two extra years
- At least seven years relevant experience, including three in an IP office
- Must have experience supervising a large team
- Experience in patent formalities examination and customer service required
- Reports to Head of PCT Operations Service 1
- Apply via company site
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required7+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Team Head, PCT Client Service evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to World Intellectual Property Organization (WIPO) and the role in Not specified.
- Add concrete examples related to factory, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Team Head, PCT Client Service role in factory, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research World Intellectual Property Organization (WIPO) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Negotiable
Vacancies
3
30 Sep 2026
Job Type
Full-time
International
Apply on Company Site
Want to track your applications, save jobs, and get alerts?
Create a free account
Want faster job alerts?
Join our Telegram or WhatsApp channel for fresh Ghana jobs, urgent openings, and National Service updates the moment they land.
Join Telegram
Join WhatsApp
Job Description
IMPORTANT NOTICE REGARDING APPLICATION
DEADLINE
: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.
1.
Organizational Context
Organizational Setting
The post is located in the PCT Client Service Teams 5, 6 and 9, PCT Operations Service 1, PCT Operations Division, PCT Services Department, Patents and Technology Sector. The PCT Operations Division is responsible for the receipt, formalities, examination, publication and communication of applications and related documents filed under the PCT and for delivering high-quality customer services to PCT users in all 10 official PCT publication languages.
Purpose Statement
The incumbent as Team Head of a PCT Client Service Team is required to organize and manage the team's activities relating to the administration and smooth functioning of the PCT Operations, ensuring high standards of quality, quantity and timeliness for the service delivery of international patent applications.
Reporting Lines
The incumbent works under the supervision of the Head of the PCT Operations Service 1.
Work Relations
The incumbent reports to the Head of the Service and works closely with all Team Heads and Coordinators, as well as with staff of other Divisions within the Sector.
2.
Duties and
Responsibilities
- The incumbent will perform the following principal duties:
- Lead, plan and control the team's work, determining priorities and allocating resources for the completion and timely and quality delivery of work products in accordance with results-based management principles as well as key performance indicators.
- Lead the client advising activities of Principle Client Advisor, Client Advisors and Assistant Client Advisors, and develop and manage the communication activities with the clients.
- Organize and perform training activities for the target clients and align teamwork with the clients' needs and set up a client focused work atmosphere.
- Assist and advise the team members on the handling of complex and contentious issues. Develop and coordinate training plans for staff.
- Manage the staff of the team, including in the areas of conflict prevention and absence management. Supervise all team members and evaluate the work of Principle Client Advisor, Client Advisors & Examiners, and Assistant Client Advisors & Assistant Examiners.
- Cooperate closely with the Service Heads of the PCT Operations Division to foster contacts and enhance collaboration with PCT Users and authorities on operational matters.
- Liaise and coordinate with work units in the Sector in the execution of the tasks. Provide routine reports and periodic summaries to the Service Heads on the performance of the team and individual level.
- Promote and facilitate a harmonious and motivated working environment in which all team members can perform their professional
- in an efficient and effective manner.
- Participate in and/or provide training at seminars and information meetings. Participate in missions when required.
- Perform other related duties as required.
- 3.
Requirements
Education
(Essential)
Advanced university degree. A first-level university degree plus two years of relevant professional
Database (WHED), a list maintained by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed here:
http://www.whed.net/
. Some higher educational qualifications may not be listed in WHED, and will be reviewed on a case-by-case basis.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.
Submission Notice
After applying for this position, applicants are kindly requested to notify the Candidatures Bureau of the Ministry of Foreign Affairs of their submission through
[email protected]
.
Similar Jobs
View all →
Customer Service Representative - Accra,Kumasi,cape Coast,Sunyani
ORION INTERNATIONAL
Contract
Ghana
Salary negotiable
Posted 1 month ago
Customer Services Manager - Accra
NEXUS RECRUITMENT
Part-time
Accra, Greater Accra
Salary negotiable
Posted 2 months ago
Customer Service Representative - Accra
COLI LINK GHANA LIMITED
Contract
Accra, Greater Accra
Salary negotiable
Posted 1 month ago
Customer Service Agent - Accra
ESERVICE AFRICA LIMITED
Contract
Accra, Greater Accra
Salary negotiable
Posted 1 month ago
Job Overview
Negotiable
Vacancies
3
30 Sep 2026
Job Type
Full-time
International
Apply on Company Site
Want to track your applications, save jobs, and get alerts?
Create a free account
About the Employer
World Intellectual Property Organization (WIPO)
International Organisation / Intellectual Property
· 1000+ employees
The World Intellectual Property Organization (WIPO) is a United Nations specialized agency that helps creators, innovators, businesses and governments use intellectual property systems across borders. It provides international IP registration services, dispute-resolution mechanisms, policy forums, IP data and technical assistance to member states. For job seekers, WIPO offers international public-sector careers spanning law, policy, technology, data, administration and development cooperation.
View Company Profile
Early access
Try our Android app before anyone else
We're testing it on Google Play and need real users. Sign up and we'll email you an invite.
Join the Beta
Join the Android Beta
Enter the Google account email you use on your Android phone. We'll add you to our Play Console tester list and email you an opt-in link.
Apply on Company Site
Experience
in addition to the years of
mentioned below may be acceptable in lieu of an advanced university degree.
(Essential)
At least seven years of relevant experience, three of which in an IP office or comparable working environment.
in supervising a large team.
in formalities examination of patent applications.
working in providing customer service and training.
(Desirable)
with customer
management.
Language (Essential)
Excellent written and spoken knowledge of English and at least one of the following PCT publication languages: Arabic, Chinese, French, German, Japanese, Korean, Portuguese, Russian or Spanish, in accordance with business needs.
Language (Desirable)
Knowledge of other PCT publication languages.
Job Related Competencies (Essential)
Excellent communication skills, both oral and written.
Excellent analytical and problem-solving skills.
Excellent time management and work organization skills and ability to deal with conflicting priorities.
Ability to lead and motivate a team. Ability to manage conflict.
Ability to develop professional relations with service users outside the Office and staff at all levels.
Excellent customer service.
Good IT skills for data management and data search.
Integrity in dealing with confidential and sensitive data.
Highly adaptable to changing environments, tasks and demands.
Excellent interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.
Job Related Competencies (Desirable)
Knowledge of the business and administrative procedures of a national or regional IP institution.
4.
Organizational Competencies
1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.
5.
Inform
ation
Mobility:
WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.
Annual
salary
:
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment.
Please note that this estimate is for information only.
The post adjustment multiplier (cost of living allowance) is variable and subject to change (increase or decrease) without notice. The figures quoted below are based on the
August 2026
rate of
84.3
%
P4
Annual salary
$77,326
Post adjustment
$65,186
Total Salary
$142,512
Currency USD
Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
Please refer to
WIPO’s Staff Regulation and Rules
for detailed information concerning salaries,
Benefits
and allowances.
Additional Information
* Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.
This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of
unrepresented Member States
and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
___________________________________________________________________
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of your identification and the degree(s)/diploma(s)/certificate(s) required for this position. WIPO recognizes higher educational qualifications obtained from institutions accredited/recognized in the World Higher