Territory Manager
AI summary
NCR Atleos is hiring a Territory Manager to lead ATM and self-service banking service operations across an assigned territory in Ghana. The role involves managing field service teams, ensuring SLA compliance, driving customer relationships, and overseeing operational and financial performance. This is a senior-level, full-time position based in the Accra & Tema Region.
- Senior-level role with 5 years of experience required
- Full-time position based in Accra & Tema Region, Ghana
- Lead Field Service Engineers and Service Coordinators
- Manage ATM service delivery, SLAs, and customer relationships
- Reports to Area Manager in Service Delivery department
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Territory Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NCR Atleos and the role in Accra.
- Add concrete examples related to sales, security, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Territory Manager role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NCR Atleos before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- N
- Territory Manager
- NCR Atleos
- Sales
- Today
- New
- Accra & Tema Region
- Full Time
- Confidential
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Experience
- Level:
- Senior level
- Length:
- 5 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Ghana
- Job descriptions &
- Minimum 5 years of
- in service delivery, banking technology, ATM operations, or field service management including 2 years in a supervisory capacity.
- Proven
- managing geographically dispersed technical teams.
- working with banking customers and financial institutions.
- Strong knowledge of ATM hardware, software, and service operations.
- managing third-party vendors and subcontractors.
- Technical Competencies
- ATM Managed Services
- Electronic Banking Infrastructure
- Service Operations Management
- Incident & Problem Management
- SLA/KPI Management
- Financial Management and Budgeting
- Data Analysis and Reporting
- MS Office Suite and Service Management Tools
- Behavioral Competencies
- Leadership
- Strategic Thinking
- Team Development
- Performance Management
- Change Leadership
- Customer Focus
- Relationship Management
- Customer Advocacy
- Stakeholder Engagement
- Business Acumen
- Commercial Awareness
- Financial Discipline
- Risk Management
- Personal Effectiveness
- Strong Communication Skills
- Problem Solving
- Decision Making
- Resilience Under Pressure
- Organizational Agility
- Strong Attention to detail
- Travel
Requirements
About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job Title:
Territory Manager
Department:
Service Delivery
Reports To:
Area Manager
Location:
Ghana (with responsibility for assigned territory)
Position Summary
The Territory Manager is responsible for the overall management and performance of NCR Atleos' service operations within an assigned territory. The incumbent will ensure the delivery of world-class ATM and self-service banking support services, achieving contractual Service Level Agreements (SLAs), customer satisfaction targets, operational efficiency, and financial performance objectives.
The role requires leadership of Field Service Engineers, Service Coordinators, and third-party service providers while maintaining strong relationships with banks, financial institutions, and other NCR Atleos customers.
Key
Frequent travel within Ghana.
Occasional international travel within the NCR Atleos Africa region as required.
Availability to support critical customer escalations outside normal working hours.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos
Responsibilities
- Service Delivery Management
- Ensure delivery of ATM and self-service banking support services in accordance with customer contracts and NCR Atleos standards.
- Drive achievement of all contractual SLAs and operational KPIs.
- Monitor ATM availability, incident response times, and service restoration performance.
- Oversee preventive and corrective maintenance activities.
- Ensure effective management of service incidents, escalations, and recurring technical issues.
- Maintain high levels of ATM uptime and customer service excellence.
- Service Contract Management
- Manage existing contracts across the assigned territory.
- Drive service contract renewals and support customer retention
- Customer Relationship Management
- Serve as the primary operational contact for assigned banking customers.
- Build and maintain strong relationships with customer stakeholders.
- Conduct regular operational and service review meetings.
- Ensure timely resolution of customer concerns and escalations.
- Identify opportunities for additional services and business growth.
- Team Leadership & Workforce Management
- Lead, coach, and develop Field Service Engineers and Service Coordinators.
- Set clear performance objectives and monitor individual performance.
- Conduct regular team meetings and performance reviews.
- Ensure proper deployment and utilization of technical resources.
- Promote a culture of safety, accountability, integrity, and customer focus.
- Support talent development and succession planning initiatives.
- Operational Excellence
- Drive continuous improvement initiatives across service operations.
- Analyze service trends and implement corrective actions where necessary.
- Ensure compliance with NCR Atleos operational processes and quality standards.
- Improve First-Time Fix Rates and reduce Mean Time to Repair (MTTR).
- Drive operational efficiency and cost optimization initiatives.
- Financial Management
- Manage the territory's operational expenses and budget.
- Monitor service delivery costs and profitability.
- Ensure efficient utilization of spare parts inventory and company assets.
- Support forecasting, budgeting, and financial planning activities.
- Drive productivity improvements while maintaining service quality.
- Performance Monitoring and Reporting
- Analyze operational performance data and trends.
- Prepare and present monthly and quarterly performance reports.
- Track service metrics including: ATM Availability, Response Time, Revisits, First-Time Fix Rate, Mean Time to Repair (MTTR), Preventive Maintenance Compliance, Customer Satisfaction Scores, SLA Achievement
- Health, Safety and Compliance
- Ensure strict compliance with NCR Atleos policies and procedures.
- Promote and enforce Health, Safety, Security, and Environmental (HSSE) standards.
- Ensure adherence to customer site security requirements.
- Support internal and external audits.
- Maintain compliance with regulatory and information security requirements.
- Key Performance Indicators (KPIs)
- The Territory Manager Will Be Measured Against
- Customer Metrics
- Customer Satisfaction Score (CSAT)
- Net Promoter Score (where applicable)
- Customer Escalation Resolution Rate
- Service Metrics
- ATM Availability/Uptime (%)
- SLA Compliance (%)
- Mean Time to Repair (MTTR)
- First-Time Fix Rate (FTFR)
- Preventive Maintenance Completion Rate
- Repeat Incident Reduction
- Operational Metrics
- Engineer Utilization
- Inventory Accuracy
- Parts Consumption Efficiency
- Service Productivity
- Financial Metrics
- Territory Profitability
- Operational Cost Management
- Budget Compliance
- Revenue Growth Support
- People Metrics
- Team Engagement
- Employee Development Plans Completion
- Staff Retention
- Safety Compliance
- Qualifications
Education
- Bachelor's Degree in any related field (Engineering, Information Technology, Computer Science, Business Administration degree is preferred).
- Postgraduate qualifications are advantageous.
- Professional Certifications (Preferred)
- Project Management Certification
- Service Management Certifications
Preferred Qualifications
- supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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