Territory Manager
AI summary
NCR Atleos seeks a Territory Manager for service operations in Ghana. The role manages ATM and self-service banking support, ensures SLA compliance, leads field engineers, and drives operational excellence. Full-time position based in Accra.
- Oversee ATM and self-service banking support services across assigned territory.
- Lead Field Service Engineers and Service Coordinators.
- Ensure contractual SLAs and customer satisfaction targets are met.
- Drive operational efficiency and financial performance.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Salary negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Territory Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NCR Atleos and the role in Accra.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Territory Manager role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NCR Atleos before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Territory Manager NCR Atleos · Accra, Greater Accra Full-time Any
Experience
Job Title: Territory Manager Department: Service Delivery Reports To: Area Manager
Location: Ghana (with responsibility for assigned territory) Position Summary The Territory Manager is responsible for the overall management and performance of NCR Atleos' service operations within an assigned territory. The incumbent will ensure the delivery of world-class ATM and self-service banking support services, achieving contractual Service Level Agreements (SLAs), customer satisfaction targets, operational efficiency, and financial performance objectives. The role requires leadership of Field Service Engineers, Service Coordinators, and third-party service providers while maintaining strong relationships with banks, financial institutions, and other NCR Atleos customers. Key
Posted 2 days ago Share Job Overview Salary Salary negotiable Vacancies 1 Deadline Open Job Type Full-time Location Accra, Greater Accra Apply on Company Site Want to track your applications, save jobs, and get alerts? Create a free account Want faster job alerts? Join our Telegram channel for fresh Ghana jobs, urgent openings, and National Service updates the moment they land. Join Telegram Job Description
Minimum 5 years of
in service delivery, banking technology, ATM operations, or field service management including 2 years in a supervisory capacity. Proven
managing geographically dispersed technical teams.
working with banking customers and financial institutions. Strong knowledge of ATM hardware, software, and service operations.
managing third-party vendors and subcontractors. Technical Competencies ATM Managed Services Electronic Banking Infrastructure Service Operations Management Incident & Problem Management SLA/KPI Management Financial Management and Budgeting Data Analysis and Reporting MS Office Suite and Service Management Tools Behavioral Competencies Leadership Strategic Thinking Team Development Performance Management Change Leadership Customer Focus Relationship Management Customer Advocacy Stakeholder Engagement Business Acumen Commercial Awareness Financial Discipline Risk Management Personal Effectiveness Strong Communication Skills Problem Solving Decision Making Resilience Under Pressure Organizational Agility Strong Attention to Detail Travel
Responsibilities
Service Delivery Management Ensure delivery of ATM and self-service banking support services in accordance with customer contracts and NCR Atleos standards. Drive achievement of all contractual SLAs and operational KPIs. Monitor ATM availability, incident response times, and service restoration performance. Oversee preventive and corrective maintenance activities. Ensure effective management of service incidents, escalations, and recurring technical issues. Maintain high levels of ATM uptime and customer service excellence. Service Contract Management Manage existing contracts across the assigned territory. Drive service contract renewals and support customer retention Customer Relationship Management Serve as the primary operational contact for assigned banking customers. Build and maintain strong relationships with customer stakeholders. Conduct regular operational and service review meetings. Ensure timely resolution of customer concerns and escalations. Identify opportunities for additional services and business growth. Team Leadership & Workforce Management Lead, coach, and develop Field Service Engineers and Service Coordinators. Set clear performance objectives and monitor individual performance. Conduct regular team meetings and performance reviews. Ensure proper deployment and utilization of technical resources. Promote a culture of safety, accountability, integrity, and customer focus. Support talent development and succession planning initiatives. Operational Excellence Drive continuous improvement initiatives across service operations. Analyze service trends and implement corrective actions where necessary. Ensure compliance with NCR Atleos operational processes and quality standards. Improve First-Time Fix Rates and reduce Mean Time to Repair (MTTR). Drive operational efficiency and cost optimization initiatives. Financial Management Manage the territory's operational expenses and budget. Monitor service delivery costs and profitability. Ensure efficient utilization of spare parts inventory and company assets. Support forecasting, budgeting, and financial planning activities. Drive productivity improvements while maintaining service quality. Performance Monitoring and Reporting Analyze operational performance data and trends. Prepare and present monthly and quarterly performance reports. Track service metrics including: ATM Availability, Response Time, Revisits, First-Time Fix Rate, Mean Time to Repair (MTTR), Preventive Maintenance Compliance, Customer Satisfaction Scores, SLA Achievement Health, Safety and Compliance Ensure strict compliance with NCR Atleos policies and procedures. Promote and enforce Health, Safety, Security, and Environmental (HSSE) standards. Ensure adherence to customer site security requirements. Support internal and external audits. Maintain compliance with regulatory and information security requirements. Key Performance Indicators (KPIs) The Territory Manager will be measured against: Customer Metrics Customer Satisfaction Score (CSAT) Net Promoter Score (where applicable) Customer Escalation Resolution Rate Service Metrics ATM Availability/Uptime (%) SLA Compliance (%) Mean Time to Repair (MTTR) First-Time Fix Rate (FTFR) Preventive Maintenance Completion Rate Repeat Incident Reduction Operational Metrics Engineer Utilization Inventory Accuracy Parts Consumption Efficiency Service Productivity Financial Metrics Territory Profitability Operational Cost Management Budget Compliance Revenue Growth Support People Metrics Team Engagement Employee Development Plans Completion Staff Retention Safety Compliance Qualifications
Education
Bachelor's Degree in any related field (Engineering, Information Technology, Computer Science, Business Administration degree is preferred). Postgraduate qualifications are advantageous. Professional Certifications (Preferred) Project Management Certification Service Management Certifications
Requirements
Frequent travel within Ghana. Occasional international travel within the NCR Atleos Africa region as required. Availability to support critical customer escalations outside normal working hours. #LI-GA1 Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Similar Jobs View all → Solution Manager Dahua Technology Co. LTD Full-time Accra, Greater Accra Salary negotiable Posted 2 days ago Job Overview Salary Salary negotiable Vacancies 1 Deadline Open Job Type Full-time Location Accra, Greater Accra Apply on Company Site Want to track your applications, save jobs, and get alerts? Create a free account About the Employer NCR Atleos View Company Profile Apply on Company Site