Advisor, Communications (Digital Reputation & Social Media)
AI job insight
Entry-level corporate communications role at MTN Ghana in Accra, supporting the Corporate Communications team to monitor online reputation, manage social media engagement, and develop digital content that protects and enhances MTN Ghana's brand across digital platforms.
- Full-time role based in Accra within MTN Ghana's Corporate Communications department
- Focus on digital reputation monitoring, social media engagement, and digital content development
- Entry-level position with no experience required; standard 8am-5pm working hours
Similar jobs
More roles you may want to review before you leave.AI summary
Entry-level corporate communications role at MTN Ghana in Accra, supporting the Corporate Communications team to monitor online reputation, manage social media engagement, and develop digital content that protects and enhances MTN Ghana's brand across digital platforms.
- Full-time role based in Accra within MTN Ghana's Corporate Communications department
- Focus on digital reputation monitoring, social media engagement, and digital content development
- Entry-level position with no experience required; standard 8am-5pm working hours
- Operates in Ghana's dynamic, multi-regulated telecommunications and ICT industry
- Salary and benefits are confidential; apply online via the Jobberman Ghana portal
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in no_experience, sem_experiencia, CommunicationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Advisor, Communications (Digital Reputation & Social Media) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Ghana and the role in Accra.
- Add concrete examples related to no_experience, sem_experiencia, Communications, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Advisor, Communications (Digital Reputation & Social Media) role in no_experience, sem_experiencia?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
M
Advisor, Communications (digital Reputation & Social Media)
MTN Ghana
Today
New
Accra & Tema Region
Full Time
Confidential
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Division: Corporate Services
Department: Corporate Communications
Location: Accra
Position: Advisor, Communications (Digital Reputation & Social Media)
Level: L2
Reports to: Manager, Corporate Communications
Job Summary:
Coordinate the protection and enhancement of MTN Ghana's digital reputation by monitoring online conversations and sentiment, managing social media engagement, developing compelling digital content, and executing proactive and responsive communication initiatives that strengthen stakeholder trust and brand reputation across digital platforms.
Context :
Dynamic and highly competitive telecommunications and ICT industry.
Multi-regulated and performance-driven environment.
Active media engagement and corporate reputation management.
Digital stakeholder engagement and brand visibility are critical business priorities.
Partnerships and collaboration are central to delivering business objectives.
At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Tasks
Digital Reputation Management & Risk Monitoring
Monitor and assess MTN Ghana's online reputation across social media platforms, digital news outlets, blogs, forums and other online channels.
Track brand sentiment, stakeholder conversations, emerging issues and reputational trends.
Identify, analyse and proactively escalate potential reputation risks, misinformation and negative narratives.
Monitor and address unauthorised or inappropriate use of MTN Ghana's brand assets across digital platforms.
Support crisis communication efforts by providing timely monitoring, intelligence and stakeholder insights.
Digital Content Development & Brand Storytelling
Create, edit and publish engaging digital content that strengthens MTN Ghana's brand reputation and strategic positioning.
Develop content for social media platforms, corporate campaigns, executive thought leadership, articles, blogs and digital newsletters.
Support the development of compelling brand narratives that reinforce MTN Ghana's purpose, achievements, innovations and social impact.
Ensure all content aligns with MTN's brand identity, communication standards and tone of voice.
Social Media Management & Stakeholder Engagement
Support the implementation and continuous improvement of MTN Ghana's corporate social media strategy.
Coordinate content planning, scheduling and publication across approved digital channels.
Manage stakeholder engagement across digital platforms, ensuring timely and professional responses.
Identify opportunities to increase stakeholder engagement, advocacy and positive brand conversations.
Support digital campaigns and initiatives that enhance MTN Ghana's reputation and visibility.
Digital Intelligence, Analytics & Reporting
Conduct social listening and digital intelligence activities to understand public perception and stakeholder expectations.
Analyse digital performance indicators including brand sentiment, engagement, reach, audience growth and campaign effectiveness.
Produce regular reports and dashboards on digital reputation performance and stakeholder engagement.
Generate actionable insights and recommendations to support communication strategies and executive decision-making.
Benchmark MTN Ghana's digital reputation performance against industry trends and competitors where appropriate.
Influencer, Media & Community Relations
Build and maintain productive relationships with influencers, content creators, online communities and media stakeholders.
Identify opportunities to amplify positive brand narratives through strategic partnerships and collaborations.
Support digital advocacy initiatives that enhance brand visibility and stakeholder confidence.
Engage digital communities in a manner that reflects MTN's values and strengthens organisational reputation.
Brand Governance & Communication Compliance
Ensure adherence to MTN brand guidelines, communication policies and corporate identity standards.
Maintain consistency of messaging, visual identity and tone of voice across digital channels.
Support governance processes relating to communication approvals, content quality assurance and compliance.
Support the execution of corporate communication campaigns, initiatives, projects and events.
Support leadership visibility through strategic digital communication and thought leadership initiatives.
Innovation & Best Practice
Stay abreast of emerging digital communication trends, technologies and social media developments.
Recommend innovative approaches that enhance stakeholder engagement, digital reach and communication effectiveness.
Promote continuous improvement through analytics, benchmarking and best practice adoption
Education
Degree in Communications, Public Relations, Journalism, Marketing, Digital Media, Mass Communication, Information Technology or a related field.
Professional certification in Digital Communication, Analytics, Social Media Management, Content Management, Communications/Public Relations or Project Management will be an added advantage.
Experience
Minimum of three (3) years' experience in Digital Communications, Social Media Management, Corporate Communications, Public Relations, Marketing, Brand Management or a related field.
Demonstrable experience managing corporate social media platforms.
Professional/Technical Competencies:
Digital Reputation Management
Social Media Strategy, Management & Community Engagement
Content Creation & Brand Storytelling
Corporate Communications & Media Relations
Brand Management & Stakeholder Engagement
Crisis & Issues Management
Analytics, Reporting & Digital Insights
SEO & Digital Content Optimization
Social Listening, Monitoring & Digital Marketing Tools
Website Content Management and Microsoft Office Suite
Skills/Physical Competencies:
Manages self and be a team player, good conflict management, takes and manages accountability
Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently
Interpersonal Skills - Self leadership and customer centricity, collaborative
Personal Skills - Trustworthy, integrity and ethical in dealings
Operating Skills - Ability to focus on priorities and plans, shares knowledge effectively
Organisational Positioning Skills - Good written and verbal communication, presentation skills, commitment to the organization
Global thinker, Analytical thinking and Problem-solving abilities
Must live the MTN Values of
Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.
Must exhibit the MTN Vital Behaviors of
Complete Candor, Complete Accountability, Active Collaboration & Get it done
Innovation as a way of work
How to Apply
Applicants should indicate Ref number
MTN-CS-COM001-2026
as the email subject and ensure that CVs are saved in their names
Applicants should send their Curriculum Vitae by
21st October 2026
Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).
Only shortlisted applicants will be contacted.
<
Log In and Apply
Important safety tips
Do not make any payment without confirming with the Jobberman Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.
Report Job