Call Centre Executive
AI job insight
Lancaster University Ghana is recruiting two Call Centre Executives in Accra to manage admissions enquiries, applications, conversions, records, and recruitment activities. Applicants need a first degree, professional certification in sales or marketing, and strong sales, marketing, communication, reporting, IT, and people-management skills.
- Two positions are available for Call Centre Executives
- Based in Accra
- Manages admissions enquiries, applications, and conversions
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AI summary
Lancaster University Ghana is recruiting two Call Centre Executives in Accra to manage admissions enquiries, applications, conversions, records, and recruitment activities. Applicants need a first degree, professional certification in sales or marketing, and strong sales, marketing, communication, reporting, IT, and people-management skills.
- Two positions are available for Call Centre Executives
- Based in Accra
- Manages admissions enquiries, applications, and conversions
- Organizes open days, recruitment fairs, and school visits
- Maintains CRM systems and produces monthly admissions reports
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, Call centreThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Call Centre Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Lancaster University Ghana and the role in Accra.
- Add concrete examples related to sales, call_center, Call centre, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Call Centre Executive role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Lancaster University Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Lancaster University Ghana is looking for two (2) dynamic, hardworking individuals to fill the position of Call Centre Executives.
Duties And Responsibilities
Call Centre Management
Act as the first port-of-call (answering initial enquires) to admissions process,
Call and follow up on all leads,
Assign all leads,
Vet and review responses to admissions enquiries,
Assist with advising applicants on programme choices and other aspects of the admissions process,
Maintain and manage information on all enquiries using the Customer Relations Management (CRM) system,
Articulate and support the customer value proposition to ensure differentiation from competitive offerings,
Record all contacts, meetings, communications and presentations with clients in the CRM system,
Applications Management
Process applications,
Provide advice and support to applicants throughout the admissions process,
Respond to standard admissions mails,
Provide advice and information to departmental staff on overseas institutions and qualifications, non-standard applications and English language scores, as appropriate,
Make recommendations in line with ‘entry criteria’,
Communicate admission decisions to applicants,
Oversee the maintenance of records on the database of applications received, offers made and intake,
Send out correspondence to applicants regarding scholarships,
Ensure that prospective students receive appropriate pre-arrival information,
Conversion
Oversee the conversion of activity from enquiry to application; application to offer; offer to acceptance; and acceptance to registration in conjunction with programme teams,
Marketing/Recruitment Events
Organize Open Days and Recruitment Fairs,
Undertake school visits,
Provision of Management Information
Oversee the maintenance of relevant databases for prospective students including personal details and admissions status and decisions,
Use the relevant databases in order to produce detailed monthly admissions reports for use by the programmes,
Qualification Required & Experience
A good first degree,
Professional Certification in Sales and/or Marketing,
Significant knowledge and working experience in Sales and Marketing,
Good report writing, facilitation, presentation skills,
Good IT skills,
Very good communication and negotiation skills,
Good people-management skills,
Accra
How To Apply For The Job
Qualified persons should please send their Curriculum Vitae (CV) and cover letter to:
or
P. O. Box CT. 9823,
Cantonments
06 February, 2017
Only shortlisted applicants will be contacted.
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