Customer Care Executive - Corporate Office
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Dr. B. Lal Clinical Laboratory is hiring a Customer Care Executive for its corporate office in the Central Region of Ghana. The role handles inbound and outbound calls, customer relationships, appointments, CRM documentation, reporting, and cross-selling of diagnostic services.
- Full-time position working 8 to 5.
- Handles inbound and outbound customer calls.
- Schedules appointments and supports customer registration.
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Dr. B. Lal Clinical Laboratory is hiring a Customer Care Executive for its corporate office in the Central Region of Ghana. The role handles inbound and outbound calls, customer relationships, appointments, CRM documentation, reporting, and cross-selling of diagnostic services.
- Full-time position working 8 to 5.
- Handles inbound and outbound customer calls.
- Schedules appointments and supports customer registration.
- Uses CRM systems for documentation and reporting.
- Promotes and cross-sells diagnostic services.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists GHS 3,250 - 4,000 (estimated range, no salary published). Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, entregador, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in CentralThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Care Executive - Corporate Office evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Dr. B. Lal Clinical Laboratory and the role in Central.
- Add concrete examples related to call_center, entregador, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Care Executive - Corporate Office role in call_center, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Central under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Dr. B. Lal Clinical Laboratory before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
D
Customer Care Executive - Corporate Office
Dr. B. Lal Clinical Laboratory
Today
New
Rest of Ghana (Central Region)
Full Time
Confidential
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Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Customer Care Executive
Mission
The Customer Care Executive at Dr B lal Clinical Laboratory is dedicated to delivering exceptional customer service in the diagnostic industry. Through effective communication, proactive problem-solving, and the promotion of additional services, the mission is to enhance customer satisfaction and loyalty. By leveraging technology skills, the position contributes to streamlined processes and valuable insights. The focus on cross-selling and upselling aims to exceed customer expectations, reinforcing our role as a trusted healthcare partner. Through documentation and reporting, the Customer Care Executive contributes to continuous improvement, supporting our mission to make a positive impact on healthcare with accurate and timely diagnostics.
Job Responsibility:-
Inbound Calls
Handle incoming calls from customers with professionalism and courtesy.
Provide accurate information about our diagnostic services, pricing, and processes.
Address customer inquiries, concerns, and complaints in a timely and efficient manner.
Schedule appointments and assist customers with the registration process.
Outbound Calls
Proactively reach out to customers for appointment reminders and follow-ups.
Conduct customer satisfaction surveys to gather feedback and improve service quality.
Promote new diagnostic services and special promotions to existing and potential customers.
Cross-selling And Upselling
Identify opportunities for cross-selling additional diagnostic services.
Upsell premium packages and recommend relevant add-on services to enhance the customer experience.
Customer Relationship Management
Build and maintain positive relationships with customers to enhance their overall experience.
Collaborate with other departments to ensure effective problem resolution and service delivery.
Documentation And Reporting
Maintain accurate and detailed records of customer interactions in the CRM system.
Generate reports on customer feedback, common issues, and resolutions for continuous improvement.
Technology Skills
Proficient in using MS Office (Word, Excel, Outlook) and G Suite.
Utilize technology tools effectively to streamline customer interactions and improve service efficiency.
Qualifications
- Proven experience in customer service, preferably in the healthcare or diagnostic industry.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to empathize with customers.
- Problem-solving abilities and a proactive approach to addressing customer needs.
- Familiarity with CRM software and basic computer skills.
- Ability to work in a fast-paced environment and handle a high volume of calls.
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