Customer Project Manager
AI summary
Ericsson is hiring a Customer Project Manager to lead assigned customer projects in Ghana, ensuring project goals are met, customer expectations are fulfilled, and contractual requirements are satisfied. The role involves project planning, execution, financial management, customer engagement, and mentoring project teams. The position is full-time based in the Accra & Tema Region.
- Lead customer projects ensuring goals and contractual requirements are met
- Full-time role based in Accra & Tema Region, Ghana
- Requires 5+ years experience in customer-facing project management with telecom operators
- PMI/PMP certification required; Telecom BSS domain experience essential
- Opportunity to work with a global leader in telecommunications
AI job guide
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AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Project Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ericsson and the role in Accra.
- Add concrete examples related to sales, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Customer Project Manager role in sales, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ericsson before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
E
Customer Project Manager
Ericsson
Today
New
Accra & Tema Region
Full Time
Confidential
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Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location: Ghana
Job descriptions &
Requirements
- Join our Team
- About this opportunity:
- We are looking for a Customer Project Manager (CPM) who will lead assigned customer projects, securing that project goals are met, customer’s expectations are fulfilled, and customer relations are handled in the best possible way within the scope of the contract.
- What you will do:
- Establish the project plan baseline: define project scope, secure the necessary resources and plans, and supervise all activities.
- Drive project execution: track project activities, supervise and handle changes, conflicts, and critical issues.
- Handle project finance: ensure financial system monitoring.
- Handle customer and partner engagement: manage customer relationship-building confidence and trust, and ensure project progress.
- Secure delivery compliance with both contractual and business case requirements.
- Mentor the project team and support their professional growth.
- Actively seek to improve top and bottom lines by managing project finances and identifying and driving add-on-sales opportunities.
- Drive improvement activities related to risk assessments and risk management.
- Work closely with the account team during presales; be responsible for contract execution strategy, cost estimations, and time and resource planning.
- Develop the business: participate in contract preparation and presales meeting planning.
- The skills you bring:
- Bachelor or Master of Science in Engineering, Computer Science, or equivalent.
- Demonstrable
Experience
of at least 5 years in a customer-facing project manager role, or equivalent leadership role towards telecom operators.
Holding solid domain
with Telecom BSS.
Holding solid Product knowledge with Charging, Billing, Mediation, Catalog Manager, and Order Care.
in systems integration projects with a high number of integration points requiring heavy customization and non-standard integrations is an asset.
PMI© project manager certification (PMP) or equivalent.
Proven problem-solving skills and good written and spoken communication.
Customer-focused, with a desire to understand business and customer needs.
Professional attitude with a solid ability to prioritize, manage time, and deliver results.
Good team player with high interpersonal skills.
Financial acumen and analysis skills.
Customer and market insight.
Proficiency in English is required; French and/or Arabic is a plus.
Project management skills acquired through training, project management experience, or other
of using project management methods.
related to project management methodologies, techniques, and tools.
Professional competence related to the project type and the nature of the project outcome.
of working within the Telecom/IS/IT industry.
working with multinational global decentralized organizations, with the ability to establish a good working climate in a virtual environment using phone, mail, and collaboration tools as communication vehicles.
Experience/knowledge in Ericsson Business Process (EBP), IT Process, ITIL, and eTOM.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city:
Ghana (GH) || Accra
Req ID:
790797
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