CX & Marketing Officer (EDC)
AI job insight
Ecobank Ghana is recruiting a Customer Experience and Marketing Officer for its EDC securities, wealth and asset management business. The role combines marketing campaigns and client acquisition with customer service improvement in Ghana's regulated financial sector.
- Manage digital, content, email, SEO, paid media, and brand marketing campaigns
- Improve onboarding, complaint handling, client feedback, and service recovery
- Ghana Stock Exchange Securities Course certificate is mandatory
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Ecobank Ghana is recruiting a Customer Experience and Marketing Officer for its EDC securities, wealth and asset management business. The role combines marketing campaigns and client acquisition with customer service improvement in Ghana's regulated financial sector.
- Manage digital, content, email, SEO, paid media, and brand marketing campaigns
- Improve onboarding, complaint handling, client feedback, and service recovery
- Ghana Stock Exchange Securities Course certificate is mandatory
- At least four years of marketing and customer experience experience required
- Application deadline: 25 November 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Salary is not stated. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, Marketing officerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Ecobank Ghana PLCThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest CX & Marketing Officer (EDC) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ecobank Ghana PLC and the role in Ecobank Ghana PLC.
- Add concrete examples related to sales, call_center, Marketing officer, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-25.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-25
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this CX & Marketing Officer (EDC) role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Ecobank Ghana PLC under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ecobank Ghana PLC before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
Ecobank is hiring a Customer Experience (CX) and Marketing Officer for EDC, its securities, wealth and asset management business in Ghana. The job has two halves: running marketing that raises EDC's profile and brings in clients, and improving how clients are served so they stay. You would work closely with Ecobank Ghana's marketing and brand team so EDC's work fits the wider Ecobank brand. The role is based in Ghana; the exact office is not stated.
Marketing
Plan and run marketing campaigns that build brand visibility and generate leads.
Produce brochures, flyers, newsletters, social media posts and videos.
Manage digital marketing: content calendars, website updates, SEO, email campaigns and paid media.
Keep all content within EDC and Ecobank brand rules and regulatory standards.
Organise launches, webinars, client forums, investor education sessions and other corporate events.
Track campaign results such as return on investment, engagement and conversion.
Work with portfolio managers and sales staff, manage agencies, vendors and media partners, and study competitors.
Support media monitoring and PR.
Customer experience
Analyse client feedback for trends and service gaps.
Support onboarding, redemptions, complaint handling and service recovery.
Keep messaging consistent across all customer channels and write service notices, email bulletins and FAQs.
Help map customer journeys and audit touchpoints.
Report regularly on satisfaction, complaints and feedback, and run training on service standards.
Work with the contact centre and front office to escalate and resolve serious client issues.
Requirements
- The Ghana Stock Exchange (GSE) Securities Course certificate is mandatory.
- A first degree in communications, marketing, business administration or a similar subject.
- At least four years in marketing and customer experience, preferably in financial services or another regulated industry.
- Good command of digital marketing tools and platforms, and excellent writing and speaking skills.
- A creative eye for branding and design, and attention to detail.
- Event coordination and vendor management experience is an advantage, and leadership experience is desirable.
- Confidence presenting proposals to senior executives.
- How to apply
- Click the Apply button on this page to apply by
- 25 November 2026
- .
- Salary is not stated.
Knowledge and Skills
- Customer Relationship Management
- Digital Marketing
- Customer Experience
- Event Management
- Marketing
- JobHub Ghana Application Notes
- Ecobank Ghana PLC takes applications on Oracle, through the apply button on this page. It usually asks you to create an account before you can submit, so allow a little extra time.
- Qualifications mentioned in the advert: a bachelor's degree.
- Application deadline
- 25 Nov 2026
- 12 days left