Director of Operations-B
AI summary
Marriott International is hiring a Director of Operations-B in Accra, Greater Accra. The role leads hotel operations including Front Office, Housekeeping, Food and Beverage, and Engineering, driving guest satisfaction, revenue growth, and financial performance. Candidates need a degree in Business Administration, Hotel and Restaurant Management, or a related field plus relevant hospitality management experience.
- Strategic business leader for hotel operations at a global brand
- Covers Front Office, Housekeeping, F&B, Recreation, and Engineering
- Focus on guest satisfaction, revenue growth, and owner relations
- Degree in Business Administration, Hotel/Restaurant Management required
- Apply directly on company site
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Director of Operations-B evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Marriott International and the role in Accra.
- Add concrete examples related to driver, sales, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Director of Operations-B role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Marriott International before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Negotiable
Vacancies
1
30 Sep 2026
Job Type
Full-time
Accra, Greater Accra
Apply on Company Site
Want to track your applications, save jobs, and get alerts?
Create a free account
Want faster job alerts?
Join our Telegram or WhatsApp channel for fresh Ghana jobs, urgent openings, and National Service updates the moment they land.
Join Telegram
Join WhatsApp
Job Description
Job Summary
Functions as the strategic business leader of the property's Hotel Operations. Areas of responsibility may include Front Office, , Recreation/Health Club, Housekeeping, Food and Beverage/Culinary and Engineering/Maintenance. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
Candidate Profile
Education
and
Experience
2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years
in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years
in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
Core Work Activities
Managing Profitability
Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
Analyzes service issues and identifies trends.
Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Managing Revenue Goals
Monitors hotel operations sales performance against budget.
Reviews reports and financial statements to determine hotel operations performance against budget.
Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Leading Operations and Department Teams
Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
Develops systems to enable employees to understand guest satisfaction results.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest
Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
Responds to and handles guest problems and complaints.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Managing and Conducting Human Resources Activities
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
Ensures employees are treated fairly and equitably.
Ensures that regular, ongoing communication is happening in Operations (e.g., pre-shift briefings, staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Similar Jobs
View all →
Food Services Specialist, Senior II-Chef (Tier 4) - Tamale
Fluor Corporation
Full-time
Tamale, Northern
Salary negotiable
Posted 2 months ago
Sous Chef
Marriott International
Full-time
Accra, Greater Accra
Salary negotiable
Posted 2 months ago
Steward Supervisor
Marriott International
Full-time
Accra, Greater Accra
Salary negotiable
Posted 2 months ago
Laundry Attendant
Marriott International
Full-time
Accra, Greater Accra
Salary negotiable
Posted 2 months ago
Job Overview
Negotiable
Vacancies
1
30 Sep 2026
Job Type
Full-time
Accra, Greater Accra
Apply on Company Site
Want to track your applications, save jobs, and get alerts?
Create a free account
About the Employer
Marriott International
Hospitality / Hotels & Tourism
· 201-500 employees
Accra Marriott Hotel is a 5-star luxury hotel located in Airport City, Accra, operating under the global Marriott International brand and offering business and leisure guests upscale accommodation, dining, and event facilities. The property is owned by African Hospitality Limited and managed under Marriott's flagship 'Marriott Hotels' brand, marking the company's entry into West Africa. Job seekers can expect roles across hospitality functions such as front office, food & beverage, culinary, and hotel management, with the backing of Marriott International's global HR standards and benefits.
View Company Profile
Apply on Company Site