Duty Manager (hospitality - Hotel Concept Apartments)
AI summary
The Duty Manager will oversee daily operations during assigned shifts at a hotel concept apartments property, leading front desk, housekeeping, security, and maintenance teams. The role requires handling escalated guest issues, enforcing standards, and preparing shift reports. Candidates need proven duty management or senior supervisory experience with strong leadership and communication skills.
- Senior shift leadership role across multiple hotel departments
- Requires proven duty management or operations management experience
- Rotating shifts including nights, weekends, and public holidays
- Luxury residential or serviced apartment experience preferred
- Apply directly through Jobberman Ghana
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in security, hospitality, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Duty Manager (hospitality - Hotel Concept Apartments) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Ghana and the role in Not specified.
- Add concrete examples related to security, hospitality, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Duty Manager (hospitality - Hotel Concept Apartments) role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
The Duty Manager is responsible for the overall management of daily operations during assigned shifts, ensuring service excellence, operational efficiency, and adherence to established standards. Acting as the senior management representative on duty, this role provides leadership across departments, resolves escalated issues, and ensures a seamless
Experience
- for residents and guests.
- Key
- •
- Handle escalated resident and guest concerns with authority and discretion
- •
- Ensure timely and effective resolution of service failures or operational issues
- •
- Proactively monitor service quality and resident satisfaction
- Reporting & Communication
- •
- Prepare detailed shift reports, incident reports, and management handover notes
- •
- Escalate critical issues to senior management with clear recommendations
- •
- Ensure accurate documentation of incidents, complaints, and follow-up actions
- Standards, Risk & Compliance
- •
- Enforce operational, safety, and security policies across all departments
- •
- Ensure compliance with internal procedures and regulatory
- in duty management, operations management, or senior supervisory roles
- •
- Strong leadership, decision-making, and problem-solving skills
- •
- Excellent communication and interpersonal abilities
- •
- High level of professionalism, accountability, and attention to detail
- •
- Ability to remain composed and decisive under pressure
- •
- Basic to intermediate computer skills for reporting and coordination
- in luxury residential, serviced apartment, or hotel environments
- •
- Strong conflict resolution and people-management skills
- •
- Ability to work rotating shifts, including nights, weekends, and public holidays
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Responsibilities
- Operational Leadership
- •
- Oversee all on-duty departments, including front desk, housekeeping, security, and maintenance
- •
- Ensure smooth, coordinated daily operations in line with approved procedures and standards
- •
- Act as the primary decision-maker on duty in the absence of senior management
- Team Leadership & Performance
- •
- Lead, support, and supervise duty supervisors and departmental leads
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- Ensure proper staffing levels, shift coverage, and operational readiness
- •
- Address performance issues promptly and professionally
- Resident & Guest
Requirements
- •
- Take charge during emergencies, incidents, or irregular situations
- Coordination & Continuous Improvement
- •
- Coordinate between departments to resolve operational bottlenecks
- •
- Identify service gaps and recommend improvements to management
- •
- Support implementation of new procedures, systems, or standards
- & Qualifications
- •
- Proven
Preferred Qualifications
- Attributes
- •