Engineer, Networks Core

Position:

Engineer, Networks Core

Level:

MTN Level 2

Division:

Network Group

Department:

Network Operations

Location: Accra

Reports to:

Manager, Networks Core

Job

Summary

• Ensure MTN Ghana’s Core systems daily operational and maintenance activities are handled to the highest standards to guarantee customer satisfaction and support business growth.
• Technology and Platform business
• Multi-regulation and multifaceted stakeholder management
• Public Listed Organization
• Environmental, Social and Governance prioritized
• Innovation Driven Industry
• Global technology trends and advancements
• Global & MTN Group approved IT Standards and Practices
• Diverse cultural environment
• Regionalization structure implication
• Performance driven environment
• Agile way of working
• Partnership
• Accountable for developing and implementing processes and procedures to integrate new nodes, links and services in the Core network of MTN Ghana
• Responsible for the implementation of all core systems, change requests, testing and reviewing performance before and after every change completion.
• Responsible for ensuring all Core systems (AMF/MME, SMF/UPF, UPCF, vMSE/AAA, UDM/HSS/HLR, SVC/MSC, GMSC, STP/DRA, etc.) health checks are done daily and weekly reports shared accordingly
• Responsible for the review of all Core systems’ statistical performance daily with reports shared accordingly
• Responsible for supporting local teams & providing guidance on troubleshooting of general & specific network faults
• Management and coordination of the activities and performance for all 3rd party vendors delivering specific core services for MTN Ghana such as GTP, SS7 and SMS firewall
• Responsible for building the necessary communication

Requirements

• Responsible for handling all UAT/PAT testing with project implementors and/or other departments during project acceptance
• Ensure all UAT/PAT issues are resolved and documented
• Responsible for the resolution of all vulnerabilities on the Core systems
• Provide other departments with technical core systems information upon request.
• Responsible for the scheduling of Disaster Recovery Plan activities and documentation thereof in line with MTN Ghana’s business continuity plan.
• Responsible for the coordination of vendor service requests per the agreed SLAs
• Audit of core systems configurations to ensure homogeneity in pooled systems.
• Promote the use of intelligent tools for Core network service analytics to enhance operational excellence
• Support the Network Group departments and other divisions in engaging with the National Communication Authority in relation to mobile communication services and regulations
• Support the management and maintenance of Core systems hardware/servers deployed in the switch centers
• Support internal and external audit engagements pertaining to core network systems
• Ensure all core systems backups are up to date in compliance with BCP guidelines
• Support the management of the network tools such the customer experiences management platform
• Communicate technical findings, risks, and recommendations clearly to both technical and non-technical stakeholders
• Any other roles as assigned by the line manager in relation to the job role

Experience

• Minimum of a Bachelor’s degree in Telecom Engineering, Electrical and Electronic Engineering or related field
• A professional certification in a related field is an added advantage
• Minimum of 3 years’ hands on
• Systems deployment, performance and capacity handling
• Customer management
• Good knowledge in network system technologies: GSM, WCDMA, LTE (2G, 3G, 4G) and IMS technologies.
• Network Operations & Network quality management
• Good knowledge in Core networks architecture, topology, traffic routing, protocols and Interfaces.
• Adequate knowledge of Vendor management in a managed service
• Data analytics for statistical review of systems and services
• Ability to analyze and report for systems reconciliation such as traffic analysis and rerouting planning based on actual network traffic and vendor's reports including Voice and Signalling
• Good record keeping of technical details on core systems
• Competence in network virtualization and cloud systems management
• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS
• Complete Candor, Complete Accountability, Active Collaboration & Get it done.