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Front of House (FOH) Supervisor

Confidential Ghana Full Time Posted 2026-08-25
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RegionGreater Accra RegionCityAccraContractFull TimePosted2026-08-25Close dateNot specifiedExperience1 yearSourceJobberman Ghana
FOH SupervisorCafe ChavelaHospitalityAccraTemaFull TimeEntry LevelSupervisorCustomer ServiceFood Safetycleaninghospitality
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AI summary

The Front of House (FOH) Supervisor will oversee daily operations at Café Chavela, leading the front-of-house team, ensuring excellent customer service, maintaining food safety and hygiene standards, managing stock and POS systems, and coordinating with the kitchen. The role is full-time, based in the Accra & Tema Region, and requires a diploma with at least one year of experience.

  • Full-time role based in Accra & Tema Region, Ghana
  • Lead and supervise all Front of House staff at Café Chavela
  • Oversee daily operations, opening and closing procedures
  • Manage stock, POS updates, and cash handling processes
  • Diploma required with at least one year of experience

AI job guide

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AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required1+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in cleaning, hospitality, retailThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in AccraThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Front of House (FOH) Supervisor evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Confidential and the role in Accra.
  • Add concrete examples related to cleaning, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • Jobberman Ghana
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

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Interview preparation

  • What experience makes you a strong fit for this Front of House (FOH) Supervisor role in cleaning, hospitality?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Accra under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Confidential before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in Greater Accra RegionJobs in AccraCleaning jobs in GhanaMore jobs from Jobberman GhanaInternships in Ghana

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Original source description

Front of House (FOH) Supervisor

HAPPY Program

Hospitality & Leisure

Today

Easy apply

New

Accra & Tema Region

Full Time

Hospitality & Hotel

Confidential

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Job summary

The Front of House (FOH) Supervisor is responsible for the day-to-day operation of Café Chavela, ensuring exceptional customer service, efficient front-of-house operations, and a clean, safe, and welcoming environment. The role is responsible for supervising the front-of-house team, maintaining operational standards, overseeing café facilities and utilities, managing operational supplies, and ensuring the café is fully prepared to operate each day. The FOH Supervisor leads by example, promotes teamwork between Front of House (FOH) and Back of House (BOH), and takes ownership of the café's daily operational readiness.

Min Qualification:

Diploma

Experience

  • Level:
  • Entry level
  • Length:
  • 1 year
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Accra & Tema Region, Ghana
  • Job descriptions &
  • Ensure every customer receives friendly, professional, and efficient service.
  • Welcome guests and create a warm Café Chavela experience.
  • Resolve customer complaints professionally and escalate where necessary.
  • Monitor customer satisfaction and identify opportunities to improve service quality.
  • Encourage repeat business by building positive relationships with guests.
  • Daily Operations
  • Oversee all opening and closing procedures in accordance with Café Chavela's approved operational checklists.
  • Ensure all opening and closing tasks are completed before signing off each shift.
  • Ensure the café is clean, organised, and presentation-ready throughout the day.
  • Monitor table turnover and seating efficiency.
  • Coordinate closely with the kitchen to ensure timely food preparation and service.
  • Assist the Back of House (BOH) team with operational duties when required to support the smooth running of the café.
  • Food Safety & Compliance
  • Ensure all team members comply with Café Chavela's food safety, hygiene, and health standards by correctly wearing and using all required personal protective equipment (PPE), including hairnets, aprons, and gloves.
  • Monitor stock levels of hairnets, gloves, and other required PPE, and place replenishment orders to ensure they are always available.
  • Procurement & Inventory Management
  • Monitor front-of-house consumables, including takeaway packaging, takeaway bags, napkins, straws, disposable cups, cup lids, cutlery, condiment containers, tissues, cleaning supplies, and other operational items required for the smooth running of the café.
  • Procure replacement stock in a timely manner to ensure operational items are never out of stock.
  • Maintain minimum stock levels and report supply issues promptly.
  • Ensure all operational supplies are stored safely and organised.
  • POS & Menu Management
  • Ensure all menu items, pricing, modifiers, and promotions are accurately reflected in the Point of Sale (POS) system.
  • Update the POS immediately whenever menu items or prices change.
  • Verify that cash registers and payment terminals are functioning correctly before opening.
  • Cash Handling
  • Supervise cashiers and ensure cash handling procedures are followed.
  • Assist with daily cash reconciliation and shift reporting.
  • Report any cash discrepancies immediately.
  • Utilities & Facilities Management
  • Electricity
  • Monitor the café's ECG prepaid electricity balance on a weekly basis.
  • Ensure the prepaid electricity balance never falls below GHS 500.
  • Arrange timely top-ups to prevent service interruptions.
  • Gas Management
  • Monitor LPG usage across all four gas cylinders.
  • Ensure gas supplies never fall below one full 54kg gas cylinder.
  • Arrange timely refilling of gas cylinders to ensure uninterrupted kitchen operations.
  • Internet & WiFi
  • Ensure the café's WiFi subscription is prepaid and renewed each month.
  • Monitor internet connectivity to ensure uninterrupted service during operating hours.
  • Report WiFi outages or connectivity issues promptly to the service provider.
  • Follow up until service has been fully restored.
  • Inform the General Manager of any prolonged outages affecting business operations.
  • Maintenance
  • Conduct routine inspections of the café.
  • Report accidents, incidents, equipment faults, and maintenance issues immediately.
  • Coordinate routine maintenance, including light bulb replacement, plumbing repairs, electrical faults, furniture repairs, and other building maintenance requirements.
  • Follow up on maintenance requests until they are resolved.
  • Quality Assurance
  • Conduct regular floor inspections to ensure Café Chavela standards are consistently maintained.
  • Ensure food and beverages are presented according to Café Chavela quality standards.
  • Monitor the cleanliness of customer seating areas, counters, restrooms, and outdoor spaces.
  • Ensure music, lighting, temperature, and overall ambience meet Café Chavela standards.
  • Key Performance Indicators (KPIs)
  • Customer satisfaction and positive guest feedback.
  • Speed and quality of service.
  • Compliance with opening and closing procedures.
  • Staff punctuality and attendance.
  • Zero stock-outs of operational consumables and PPE.
  • Accurate POS and menu updates.
  • Electricity balance maintained above GHS 500.
  • Continuous availability of LPG with minimum reserve maintained.
  • WiFi uptime and timely renewal of subscriptions.
  • Prompt resolution of maintenance issues.
  • Cash reconciliation accuracy.
  • Cleanliness and presentation standards.
  • Team productivity and morale.
  • Skills & Qualifications
  • 1-2 years’
  • working in hospitality, restaurants or cafés.
  • Strong leadership and team coordination skills.
  • Excellent customer service and communication skills.
  • Strong organisational and multitasking abilities.
  • using Point of Sale (POS) systems is an advantage.
  • Basic inventory management and procurement experience.
  • Cash handling and reconciliation experience.
  • Ability to remain calm under pressure.
  • High attention to detail and strong problem-solving skills.
  • Location
  • : Cantonment, Accra
  • Salary
  • : Attractive
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Requirements

Key

Responsibilities

  • Team Leadership
  • Supervise all Front of House staff, including servers, cashiers, floaters, and bar staff.
  • Lead daily pre-shift briefings to communicate daily priorities, menu changes, promotions, and operational updates.
  • Train new team members on Café Chavela's service standards, operational procedures, and customer service expectations.
  • Ensure staff maintain professional appearance, punctuality, grooming standards, and uniform compliance.
  • Manage staff shift breaks to ensure adequate floor coverage and uninterrupted customer service throughout the day.
  • Customer
Source and provenanceSource: Jobberman Ghana. Last checked: 2026-08-30.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
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