Global Multi-country Programme Manager
AI summary
Generation is hiring a Global Multi-country Programme Manager on a 12-month fixed-term, remote contract based in Ghana. The role coordinates and scales programme delivery across multiple satellite markets in West and East Africa, with an initial focus on Nigeria, Kenya, and Ethiopia. This is a senior-level position requiring five years of experience and strong English proficiency.
- 12-month fixed-term remote contract based in Ghana
- Senior-level role with 5 years experience required
- Focus on scaling programmes across Nigeria, Kenya, and Ethiopia
- Contract working hours 8 to 5
- Employer is a global nonprofit focused on employment mobility
AI job guide
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AI salary guide
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Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Fixed Term contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Global Multi-country Programme Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Generation and the role in Accra.
- Add concrete examples related to sales, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Global Multi-country Programme Manager role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Generation before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
G
Global Multi-country Programme Manager (12 Months Fixed-term/remote)
Generation
Product & Project Management
Yesterday
New
Accra & Tema Region
Contract
Confidential
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Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Working Hours:
Contract - 8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
About Generation
At Generation, we believe in the power of employment to change lives. We are a global nonprofit organization that supports adults to achieve economic mobility through employment. Generation trains and places adult learners of all ages into careers that are otherwise inaccessible, working in partnership with governments, employers, and other system actors. We also conduct original research and share data insights on high priority global workforce transition topics to inform decision-making by workforce system stakeholders. Launched in 2015, Generation comprises a global hub (Generation You Employed, or GYE) and a network of in-country affiliates. To date, the network has 100,000+ graduates and 11,000+ employers across 46 professions and 17 countries.
When learners join Generation, 91% are unemployed, of which nearly half are long-term unemployed. Three months after completing our program, graduates have a 78% job placement rate, rising to 88% within six months. Of our employed graduates, 68% are hired by repeat employers who have previously hired Generation graduates, and 89% are in jobs directly related to the profession for which we have trained them. Employed graduates immediately earn an average of 3-4X their previous earnings. Two to five years after graduation, 77% of our alumni from upper-middle income countries continue to meet their daily financial needs and 63% can save for the future. To date, Generation’s global graduates have earned more than $1 billion in wages. Generation graduates typically have a secondary school background, 54% are female, 34% have dependents, and the majority identify with underrepresented communities in their country.
JOB OBJECTIVES
The Multi-country Programme Manager (PM) is accountable for coordinating and scaling Generation's delivery across multiple satellite markets in West and East Africa, with an initial focus on Nigeria, Kenya, and Ethiopia. The role owns multi-country programme design, in-country program coordination and cross-border operational problem-solving. The PM ensures Generation's methodology is delivered consistently across diverse markets while navigating the operational complexities of remote learner mobilization, localized infrastructure support, and distributed job placement pipelines.
This is a high-impact, high-visibility role for someone who thrives on solving coordination challenges at scale, managing remote teams, and building systems that work across multiple countries simultaneously.
Key Accountabilities & Responsibilities
Multi-country Programme Coordination
Own the end-to-end delivery of multi-country cohorts across satellite markets, ensuring Generation methodology is faithfully implemented, and quality standards are maintained. This includes overseeing local partnership development, Training Service Partner (TSP) relationship management, safeguarding compliance, and in-country Generation representation.
Develop and manage the multi-country programme calendar, balancing cohort launches across multiple geographies with shared functional resources (instructors, learner engagement, employer engagement).
Coordinate with the Head of Programs/Program Director to draw on functional resources from the Generation Direct Delivery team including instructors, learner engagement staff, and career coaches, on an as-needed basis for multi-country cohorts.
Design and refine the multi-country operating model based on lessons learned, testing approaches to address key bottlenecks including dispersed mobilisation, developing local partnerships, localised infrastructure support, cross-border payments, and harmonised data systems.
In-country Coordination
Manage In-country Coordinators/teams, where existent, in each satellite market (Nigeria, Ethiopia). This includes setting clear expectations and providing performance management.
Support In-country Coordinators (where existent) to identify and manage Training Service Providers (TSPs) within their satellite markets, holding TSPs accountable for delivery quality, learner support, and outcome achievement.
Cross-border Operational Problem-Solving
Navigate and resolve operational challenges unique to multi-country delivery, including cross border learner stipend payments, compliance with local labour and safeguarding regulations, device and connectivity support for remote learners, and harmonized data tracking across Salesforce and other Generation systems.
Liaise with Global Finance, Global HR, and the Digital team to implement scalable solutions for cross-border payments and multi-country safeguarding protocols.
Develop contingency plans for country-specific risks including political instability, regulatory shifts, currency volatility, and partner non-performance.
Strategic Partnership Development
Support in the design of partnership and market entry and scale up strategy of multi-country program delivery in line with overall Generation Direct delivery strategy including partnerships, mobilization, learner engagement, and learner support.
Identify and cultivate strategic partnerships in satellite markets to support multi-country programme delivery, including local hubs, Training Service Providers, connectivity providers, mobilization partners, grassroot and community-led organisations, government institutions, relevant industry/sector bodies and employer partners.
Support In-country Coordinators to represent Generation at local stakeholder convenings, government forums, and employer roundtables, building Generation's brand recognition and credibility in each market.
Qualifications
- Essential Experience & Skills
- 5+ years of experience in programme management, operations, or project coordination, ideally within international development, skilling-to-employment, workforce development, or education sectors.
- Proven track record of managing multi-country or multi-site programmes, with demonstrated ability to coordinate remote teams, navigate cross-border complexities, and maintain quality standards across diverse contexts.
- Strong project management skills with experience managing complex workflows, multiple stakeholders, and tight deadlines. Comfortable using project management tools (Asana, Trello, Monday.com) and data systems (Salesforce, Google Workspace).
- Experience driving high performance in a remote setting across dispersed geographies with strong coaching skills.
- Excellent written and verbal communication skills, with demonstrated ability to produce high-quality funder reports, strategic briefs, and stakeholder updates.
- Comfort with ambiguity and rapid iteration. This role requires building systems and processes from scratch in a fast-moving, high-growth environment.
- Strong problem-solving orientation with a bias toward action. Ability to identify bottlenecks, test solutions, and scale what works.
- Desirable Experience
- Experience working across West or East African markets, with familiarity with the regulatory, cultural, and operational nuances of Nigeria, Kenya, Ethiopia, or similar contexts.
- Prior experience in digital skilling, remote work programmes, gig economy initiatives, or tech-enabled employment programmes.
- Familiarity with Generation's methodology or experience working with outcomes-focused, employment-first skilling programmes.
- Experience managing relationships with
- Exposure to employer engagement, learner mobilisation, or placement functions within skilling or employment programmes.
- Personal Attributes
- Mission-driven and deeply committed to expanding economic opportunity for young people across Africa.
- High emotional intelligence and cultural sensitivity, with the ability to build trust and credibility with diverse stakeholders across multiple countries.
- Resilient and adaptable, with the ability to navigate setbacks, adjust plans rapidly, and maintain momentum in the face of operational complexity.
- Detail-oriented and highly organised, with a track record of delivering against commitments and maintaining high-quality work under pressure.
- Collaborative team player who works effectively across functions and geographies, while also comfortable working independently and taking initiative.
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