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Head Of Fulfillment

Jumia Group Ghana Full Time Posted 2026-09-18
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RegionGreater Accra RegionCityAccraContractFull TimePosted2026-09-18Close dateNot specifiedExperienceNot specifiedSourceJobberman GhanaSalaryConfidential
head of fulfillmentwarehouse operationslogistics managementaccratemafull timemanagementjumia groupsupply chainoperations leadershipsalessecurity
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AI summary

Jumia Group is hiring a Head of Fulfillment to lead end-to-end warehousing operations across inbound, inventory, outbound, and aftersales in the Accra & Tema Region. The role focuses on process standardization, stock control, SLA adherence, and team leadership within a full-time management position.

  • Senior management role overseeing full warehouse operations
  • Full-time position based in Accra & Tema Region, Ghana
  • Focus on process standardization, stock health, and SLA compliance
  • Requires English language proficiency
  • Confidential salary package

AI job guide

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AI salary guide

Source salary available

The source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.

Can you qualify for this role?

  • PreferredPractical evidence in sales, security, factoryThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in AccraThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Head Of Fulfillment evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Jumia Group and the role in Accra.
  • Add concrete examples related to sales, security, factory, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.

Source and safety check

  • Jobberman Ghana
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Head Of Fulfillment role in sales, security?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Accra under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Jumia Group before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in Greater Accra RegionJobs in AccraSales jobs in GhanaMore jobs from Jobberman Ghana

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Original source description

J

Head Of Fulfillment

Jumia Group

Management & Business Development

Today

New

Accra & Tema Region

Full Time

Confidential

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Language Requirement:

English

Working Hours:

Full Time - 8 to 5

Applicant

Location: Ghana

Job descriptions &

Requirements

  • What you will be doing:
  • Core Unit & Operations Management
  • End-to-End Operational Oversight: Direct daily warehousing operations across Inbound, Inventory, Outbound, and Aftersales departments to achieve key target KPIs and process efficiency.
  • Order Lifetime Analysis: Monitor order life cycles across the warehouse floor to identify process bottlenecks, eliminate backlogs, and continuously optimize throughput.
  • Process Standardization: Design, implement, and audit standardized processes and SOPs across all warehousing units to elevate overall operational quality. System & Tech Alignment: Liaise closely with technical support and central logistics teams regarding Warehouse Management Systems (WMS) updates, incidents, and system troubleshooting.
  • Out-of-Stock (OOS) Control: Implement proactive inventory protocols to prevent out-of-stock scenarios across Jumia online shops.
  • Finance, Stock Control & GovernanceFinancial Accuracy:
  • Ensure all month-end, quarter-end, and year-end warehouse financial processes and audits are executed accurately and on schedule.
  • Stock Health & Shrinkage Prevention: Establish robust stock management processes, cycle count routines, and security measures to ensure zero stock loss, accurate stock counts, and complete investigation of variances.
  • Operational Cost Control: Drive initiatives to reduce the unit cost of fulfillment while increasing the loss-recovered-to-write-off ratio for returned/damaged items.
  • SLA & Quality Assurance Performance Reviews:
  • Monitor incident tickets, operational backlogs, and overall SLA health in real time.
  • Quality & Compliance: Oversee strict compliance for inventory storage conditions, quality check (QC) accuracy at inbound, and precise processing of vendor/customer returns.
  • SLA Adherence: Ensure strict adherence to customer and vendor delivery promise times across all network nodes.
  • Team Leadership & Stakeholder Management
  • People Leadership: Direct, mentor, and build capability across the warehousing and aftersales leadership teams.
  • Cross-Functional Collaboration: Partner with commercial teams, customer service, and external vendors/3PLs to coordinate hub capacities, volume limits, and handover schedules.
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Source and provenanceSource: Jobberman Ghana. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.