In-room Dining Order Taker (Local Hire)
AI summary
Kempinski Hotel in Ghana is hiring an In-room Dining Order Taker to serve food and beverages to guests, take orders via telephone, post them accurately in the POS system, and deliver courteous, professional service consistent with Kempinski standards. The role requires strong communication and selling skills, teamwork, and the ability to thrive under pressure in a luxury hospitality environment. Candidates should have an HND or degree in Hospitality Management and at least three years of F&B service experience.
- Order-taking role focused on in-room dining and telephone service
- Requires HND/Degree in Hospitality Management or related field
- Minimum 3 years F&B service experience needed
- Strong communication, upselling, and POS system skills required
- Local hire position based in Ghana
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, restauranteThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest In-room Dining Order Taker (Local Hire) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kempinski Hotel and the role in Not specified.
- Add concrete examples related to sales, hospitality, restaurante, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this In-room Dining Order Taker (Local Hire) role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kempinski Hotel before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
The overall scope of the job includes serving food and beverages to guests in the assigned place of work, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and Kempinski in order to encourage sales and maximize guest satisfaction.
Key
Responsibilities
Coordinate with Waiter/ Waitress & Minibar Attendant.
Display excellent conversation skills and selling techniques at all times.
Responsible to take orders via telephone and ensure correct posting in POS system for communication to the service and kitchen department.
Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
A courteous, professional and efficient service is provided at all times.
All duties and tasks are performed as per the tasks required at the outlet.
Be knowledgeable of all services and products offered by the hotel.
Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
Ensure that the place of work and surrounding area is kept clean and organized at all times.
Successfully perform opening and closing procedures established for the assigned outlet
Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
Maintain a good rapport and work relation with staff in the assigned department and within the hotel.
Attend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled.
Undertake reasonable tasks and secondary duties as assigned by the Department Head.
Respond to any changes in the department as dictated by the hotel management.
Assist in carrying out scheduled inventories of products and operating equipment.
Perform any other assigned reasonable duties and
as assigned.
Projecting at all times a positive and motivated attitude and exercise self-control.
Having a complete understanding of the monthly profit and loss statement of the department.
Be able to lead the service and act as a role model to the team.
Be able to ensure a flawless service to the highest standards and as required by the department and the hotel.
Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.
Skills, Knowledge & Expertise
HND/Degree in Hospitality Management or related field
3 Years work
Experience
- in an F&B service role.
- Excellent Oral and Written skills.
- Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
- Excellent telecommunication skills, able to represent Kempinski to clients via telephone.
- Excellent organizational and time management skills
- Ability to apply professional, confidential and ethical approach at all times.
- Works in a safe, prudent and organised manner.
- Ability to operate computer and office equipment.
- Proficiency in Excel and Word
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