Retail & Customer Experience Executive
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Join a creative retail brand in Accra as a Retail & Customer Experience Executive. Drive retail sales, deliver excellent customer experience, and support digital engagement activities for an art and craft-focused business.
- 3+ years' retail sales experience required
- Based in Accra with medical insurance benefit
- Combination of shop-floor selling and social media engagement
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Join a creative retail brand in Accra as a Retail & Customer Experience Executive. Drive retail sales, deliver excellent customer experience, and support digital engagement activities for an art and craft-focused business.
- 3+ years' retail sales experience required
- Based in Accra with medical insurance benefit
- Combination of shop-floor selling and social media engagement
- Art, craft, DIY, or creative product experience is an advantage
- Diploma or Bachelor's degree in related field required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Retail & Customer Experience Executive evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Ghana and the role in Accra.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Retail & Customer Experience Executive role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Accra
Industry: Art & Craft
Reports to:
General Executive
Benefits:
Medical insurance
Our client is a creative retail brand and hub for art lovers, DIY enthusiasts, and craft communities in Ghana.
Your role as a Retail & Customer Experience Executive:
You will be responsible for driving retail sales and delivering an excellent customer experience through effective shop-floor selling, customer engagement, and professional representation of the brand. You will also support the company’s social media and digital customer engagement activities.
Key Responsibilities
- Welcome, engage, and assist customers on the shop floor.
- Understand customer needs and recommend suitable products.
- Promote products, promotions, and new offerings to achieve sales targets.
- Maintain strong product knowledge and confidently communicate product features and benefits.
- Convert customer enquiries into sales and follow up on potential sales opportunities.
- Build and maintain positive customer relationships and handle enquiries or complaints professionally.
- Ensure the shop floor is attractive, organised, and properly merchandised.
- Represent the company and brand professionally at all times.
- Support social media activities and respond to customer enquiries through digital platforms where required.
- Promote products through the company’s digital channels and identify opportunities to generate sales.
Requirements
- Diploma or Bachelor’s degree in Sales, Marketing, Business Administration, Customer Service, or a related field.
- Minimum of 3 years’ retail sales experience, with proven shop-floor sales experience being essential.
- Strong experience in direct customer engagement and face-to-face selling.
- Proven ability to achieve sales targets and convert enquiries into sales.
- Experience using social media for business, customer engagement, or sales.
- Experience with art, craft, DIY, or creative products will be an advantage.
Knowledge and Skills
- Confident Communicator, Customer-Focused, Social Media Savvy, Great Interpersonal Skills
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