Telesales Representative - Inbound
AI summary
M-KOPA is hiring a Telesales Representative – Inbound in Accra, Ghana on a hybrid full-time basis within its Customer Retention team. You will handle inbound upgrade and device requests, identify upsell opportunities, and provide device and app support. The role targets candidates with call-centre or customer-service experience, strong communication and empathy, and comfort with CRM and digital tools.
- Hybrid full-time role based in Accra, Greater Accra
- Inbound telesales focused on upgrades, retention and customer support
- Requires call-centre or customer-service experience with sales exposure
- Strong communication, empathy and CRM/digital tool skills expected
- Targets and high call volume, so consistency and focus are important
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Telesales Representative - Inbound evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to M-KOPA and the role in Accra.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Telesales Representative - Inbound role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research M-KOPA before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Negotiable
Vacancies
1
Open
Job Type
Full-time
Accra, Greater Accra
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Job Description
Our Customer Retention team is expanding and
we are looking for a Telesales Representative – Inbound to join the team, as we scale up and drive digital and financial inclusion across our markets.
About M-KOPA
M-KOPA is a pan-African fintech redefining what financial inclusion looks like in practice. We've unlocked over $2 billion in credit, reached 7 million customers, and built a business where 55% of those customers are accessing financial services for the very first time. With 2,300+ employees operating across Kenya, Uganda, Nigeria, Ghana, and South Africa, we're in the middle of one of the most ambitious expansions in African fintech — and we're building the team to match.
Role Overview
Based in Accra, Ghana on a hybrid schedule and reporting to the Telesales Team Lead, the Telesales Representative – Inbound sits within M-KOPA's Customer Retention group. You'll be the voice customers hear when they're ready to grow — helping them upgrade devices, access new services, and make the most of their M-KOPA relationship. This is sales, retention, and customer success rolled into one.
What Makes This Different
Most Telesales roles are about moving units. This one is about moving lives. When an M-KOPA customer calls, they may be weighing a decision that genuinely changes their financial trajectory; a better phone, access to credit, a tool that helps them earn more. Your job isn't to close a sale. It's to help someone make a decision that's right for them, and trust that the impact speaks for itself.
What You'll Do
Handle inbound customer upgrade and device requests end-to-end; verifying customer information, understanding their needs, and connecting them to the right products and plans with confidence and care.
Identify and convert upsell opportunities naturally within every customer interaction, offering additional products and services that genuinely enhance the customer's M-KOPA experience.
Provide device and app support when customers need it, troubleshooting issues and ensuring customers walk away from every call more empowered than when they called in.
What You'll Need
Demonstrable
Experience
in a call centre or customer service environment, with exposure to Sales or Telesales and a proven ability to build trust with customers quickly over the phone.
Strong communication skills and natural empathy; you know how to listen, how to guide, and how to turn a hesitant customer into a confident one.
Comfort with CRM systems and digital tools, or the demonstrated ability to pick them up fast — accuracy and documentation matter as much as the conversation itself.
The Honest Part
This is a hybrid role with real daily targets. You'll be handling a high volume of inbound calls, managing multiple tasks at once, and expected to deliver results consistently — not just on good days. If you're someone who genuinely enjoys helping people and finds satisfaction in solving problems under pressure, this role will energise you. If you need heavy supervision to stay focused, it probably won't.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-kopa.com
.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
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Job Overview
Negotiable
Vacancies
1
Open
Job Type
Full-time
Accra, Greater Accra
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About the Employer
M-KOPA
Fintech / Asset Financing & Digital Financial Services
M-KOPA is a pan-African fintech company that provides asset financing and digital financial services to underserved, everyday earners across Africa. It lets customers pay for smartphones, and other essential products through small deposits and affordable daily or weekly micro-instalments, while also offering embedded digital loans, health cover, and data bundles. In Ghana, M-KOPA operates as M-KOPA Ghana Ltd, based in Accra, as part of the group's operations spanning Kenya, Uganda, Nigeria, South Africa and Ghana.
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