Administrative Patient Care Coordinator
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Serenity Healthcare is hiring detail-oriented Administrative Patient Care Coordinators for its Ghana contact center. The role involves outbound patient reminder calls, responding to SMS, processing fax referrals, and maintaining accurate records on a full-time on-site schedule.
- Full-time on-site role at Serenity Healthcare Ghana contact center in the Eastern Region
- Monday to Friday schedule, 8:00 a.m. to 5:00 p.m.
- Entry-level position requiring 1 year of experience and strong spoken/written English
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Serenity Healthcare is hiring detail-oriented Administrative Patient Care Coordinators for its Ghana contact center. The role involves outbound patient reminder calls, responding to SMS, processing fax referrals, and maintaining accurate records on a full-time on-site schedule.
- Full-time on-site role at Serenity Healthcare Ghana contact center in the Eastern Region
- Monday to Friday schedule, 8:00 a.m. to 5:00 p.m.
- Entry-level position requiring 1 year of experience and strong spoken/written English
- Main duties include patient reminder calls, SMS responses, fax referrals, and accurate data entry
- Must follow approved scripts, protect patient information, and meet productivity and quality expectations
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Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
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- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in EasternThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
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- Role specificCover letter or short employer message
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- Role specificAcademic or professional certificates
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- Place your strongest Administrative Patient Care Coordinator evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Serenity Healthcare and the role in Eastern.
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Interview preparation
- What experience makes you a strong fit for this Administrative Patient Care Coordinator role in security, call_center?
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- Are you available to work in Eastern under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Ask what the first priorities will be in the role and how success will be measured.
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Original source description
S
Administrative Patient Care Coordinator
Serenity Healthcare
Today
New
Rest of Ghana (Eastern Region)
Full Time
Confidential
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Experience Level:
Entry level
Experience Length:
1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
Administrative Patient Care Coordinator - Ghana Contact Center
Location: Ghana - On-site
Schedule
: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Employment Type
: Full-Time
Reports To
: Ghana Contact Center Manager or designated leader
Overview
Serenity Healthcare is seeking detail-oriented Administrative Patient Care Coordinators to support patient communication and administrative workflows from our Ghana contact center. This role completes reminder calls, responds to reminder-related SMS messages, processes fax referrals, enters information accurately, and maintains assigned work queues.
The position requires excellent spoken and written English, strong computer skills, reliable attendance, and the ability to complete high-volume work accurately and efficiently. Team members must follow established procedures, protect patient information, meet productivity and quality expectations, and raise questions or concerns promptly.
What You'll Do
Reminder Calls
Make outbound reminder calls to patients using approved scripts and procedures.
Communicate clearly, professionally, and respectfully in English that is easily understood by patients.
Confirm appointment information and document the outcome of each call accurately.
Select the correct disposition and complete all required notes.
Recognize questions or situations requiring additional help and escalate them to the appropriate team.
Complete assigned reminder-call work within established deadlines and service levels.
Reminder SMS Support
Review and respond to assigned reminder-related SMS messages using approved language, templates, and procedures.
Provide accurate information without making assumptions or communicating beyond the authority of the role.
Document completed SMS interactions in the appropriate system.
Identify urgent, sensitive, or complex messages and route them to the appropriate team.
Maintain productivity while ensuring every response is accurate and professionally written.
Fax Referral Processing
Review incoming fax referrals and supporting documents.
Enter patient and referral information accurately into the appropriate systems.
Confirm that required information is present, complete, and readable.
Identify missing, incomplete, duplicate, or conflicting information and follow the escalation process.
Complete assigned fax-referral queues within required service levels while protecting confidential information.
Administrative and System Support
Work accurately across multiple systems, applications, browser windows, and work queues.
Enter, update, and verify patient information with close attention to detail.
Use Microsoft Word, Excel, email, and other required business tools.
Follow standard operating procedures, job aids, templates, and documented workflows.
Maintain accurate productivity, completion, and exception records.
Participate in training, coaching, quality reviews, and process updates.
Report system issues, workflow problems, or data concerns promptly.
Support additional administrative or patient-contact work as business needs change.
What We're Looking For
Fluent spoken and written English.
Clear, professional, and easily understood telephone communication.
Strong written grammar, spelling, sentence structure, and email etiquette.
Ability to pass an on-site typing and data-entry assessment.
Strong computer literacy and confidence using multiple systems at the same time.
Working knowledge of Microsoft Word, Excel, email, internet browsers, and common office applications.
Ability to enter information quickly and accurately.
Strong attention to detail, including names, dates, telephone numbers, email addresses, and patient information.
Ability to follow detailed written instructions and established procedures.
Strong organization and time management.
Ability to manage repetitive, high-volume work without sacrificing accuracy or professionalism.
Sound judgment and willingness to ask questions when information is unclear.
Dependable attendance and the ability to arrive on time and be ready to work at the start of the shift.
Ability to work on site from 8:00 a.m. to 5:00 p.m., Monday through Friday.
Ability to maintain confidentiality and handle sensitive patient information appropriately.
Preferred Background
University degree or equivalent post-secondary education.
At least one year of experience in customer service, contact center operations, healthcare administration, data entry, teleservices, or a similar administrative role.
Experience making outbound calls or communicating with customers by telephone and SMS.
Experience processing referrals, forms, records, or other detailed documentation.
Experience supporting a U.S.-based organization or U.S. customers.
Familiarity with healthcare terminology or patient scheduling is helpful but not required.
Skills And Behaviors For Success
Accuracy: Completes work correctly and verifies important information before submission.
Communication: Speaks and writes clearly, professionally, and respectfully.
Reliability: Maintains dependable attendance, punctuality, and follow-through.
Productivity: Manages assigned volume and deadlines without reducing quality.
Judgment: Recognizes incomplete or unusual situations and escalates appropriately.
Coachability: Accepts feedback and applies updated procedures consistently.
Adaptability: Learns new systems and adjusts as responsibilities and processes change.
Patient Focus: Demonstrates patience, empathy, and professionalism in every interaction.
Selection Process
Candidates should be prepared to complete the following steps during the hiring process:
Structured interview
On-site typing and data-entry assessment
Written English assessment
Telephone communication or reminder-call simulation
Basic Microsoft Word, Excel, and email exercise
Attention-to-detail exercise
Reference and background checks where applicable
Performance Expectations
Reliable attendance, punctuality, and schedule adherence.
Typing and data-entry accuracy.
Work completed compared with assigned volume and required turnaround time.
Accurate documentation and disposition use.
Quality of telephone and written communication.
Compliance with scripts, procedures, confidentiality, and information-security requirements.
Appropriate identification and escalation of incomplete, urgent, or unusual situations.
Responsiveness to coaching and process changes.
Reliable contribution to the overall team and assigned work queues.
Work Environment
This is an on-site position in Ghana. Employees will work in a contact center environment and spend most of the workday using a computer, telephone, headset, email, and other communication systems. The role involves repeated data entry, outbound patient communication, and management of assigned electronic work queues.
What Success Looks Like
Reminder calls and messages are completed accurately and on time.
Fax referrals are entered correctly and incomplete information is identified quickly.
Patients receive clear, professional, and respectful communication.
Work queues remain current and assigned tasks are completed by the deadline.
Patient information is protected and documented correctly.
Employees arrive on time, remain productive, and communicate promptly when support is needed.
Procedures are followed consistently and improvement opportunities are raised to leadership.
Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check.
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