Credit & Collections
AI summary
DHL Global Forwarding is hiring a Credit & Collections professional in Accra, Ghana. The role involves developing credit and collections plans, managing accounts receivable processes, analyzing credit risks, resolving billing disputes, and preparing monthly collections reports. This is a full-time mid-level position requiring around four years of experience.
- Full-time role based in Accra, Ghana
- Mid-level position requiring 4 years of experience
- Focus on credit risk, collections, and accounts receivable
- Part of a global logistics company operating in over 220 countries
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Credit & Collections evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to DHL Global Forwarding and the role in Accra.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Credit & Collections role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research DHL Global Forwarding before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- D
- Credit & Collections
- DHL Global Forwarding
- Accounting, Auditing & Finance
- Today
- New
- Accra & Tema Region
- Full Time
- Confidential
- Share link
- Share on WhatsApp
- Share on LinkedIn
- Share on Facebook
- Share on Twitter
- Share via SMS
Experience
- Level:
- Mid level
- Length:
- 4 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Ghana
- Job descriptions &
- Manage projects / processes, working independently with limited supervision
- Problems faced are difficult and sometimes complex
- Develop and administer Credit and Collections plans and processes to minimize risk, ensure timely repayments, minimize losses and economic collection of arrears
- Deliver Accounts Receivable (OTC) processes as per required standards, policies, targets and schedule such as SLA and internal and external customer expectations
- Deliver service to required standards, policies, targets and schedule such as SLA and internal and external customer expectations
- Analyze and investigate credit risks and make decisions regarding credit extensions
- Resolve difficult Credit and Collections problems
- Assist in the collection, management, and resolution of outstanding invoices from past due accounts
- Prepare accurate and timely monthly collections reports and Accounts Receivable age analysis and reporting
- Assist with planning and implementing initiatives to ensure integration of current and future technologies
- Resolve customer issues such as billing disputes, overdue payments, need for treatment plans, problems with data quality, etc.
- Prepare proposals for service improvements that will deliver higher quality and/or lower cost
- Assess and reject or authorize application, and establish appropriate repayment terms in accordance with company standards
- Verify customer credit approval and applicable payment terms
- Process payments and apply to customer balances in the Accounts Receivable ledger, including reconciliation of cash payments
- Monitor status of individual credit accounts to identify and address problem debts
- Follow up with reminder letters and emails to customers to process claims for outstanding accounts
- Stakeholders:
- Connect with and influence other specialist departments and 3rd parties e.g. external service providers
- May convince others to accept new concepts, practices, and approaches
- Build strong, trusting cross-functional relationships with DHL managers
- Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
- Provide technical guidance to line managers and employees
- Management Responsibility:
- Individual contributor who may manage two or fewer employees
- May direct the work of other lower level professionals or manage processes and programs
- Coach and review the work of lower level professionals
- Now, here is what we need from you!
- Bank Reconciliation
- Claims Resolution
- Contract Dispute Resolution
- Credit Analysis
- Data Analysis
- Order to Cash
- Payment systems
- SAP FI
- 4 years’
- directly related to the duties and
Requirements
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
DHL Global Forwarding
has an opening
Credit & Collections
,
Accra, Ghana.
Join us in connecting people and improving lives!
In this Credit & Collections position
Subject matter expert who applies advanced knowledge of job area typically obtained through advanced
Job Purpose
Develop and administer Credit & Collections / Accounts Receivable (OTC) plans and processes to investigate and minimize credit risk in line with internal and external policies and standards, regulations and compliance
Education
and work
Must have a Bachelor degree or related equivalent experience/qualification
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our
TOP EMPLOYER prestigious certification
attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry,
when people think of forwarding; we want them to think DGF
because we have:
The largest global network with more than :30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision:
The Logistics Company for the World.
Our Mission:
Excellence. Simply Delivered.
Our Purpose:
Connecting People, improving lives.
Our Values:
Respect & Results
Our Goals:
Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
<
Log In and Apply
Important safety tips
Do not make any payment without confirming with the Jobberman Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.
Report Job
Responsibilities
specified.