Credit & Collections
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DHL Global Forwarding is hiring a Credit & Collections professional in Accra, Ghana. The role involves developing credit and collections plans, managing accounts receivable processes, analyzing credit risks, resolving billing disputes, and preparing monthly collections reports. This is a full-time mid-level position requiring around four years of experience.
- Full-time role based in Accra, Ghana
- Mid-level position requiring 4 years of experience
- Focus on credit risk, collections, and accounts receivable
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DHL Global Forwarding is hiring a Credit & Collections professional in Accra, Ghana. The role involves developing credit and collections plans, managing accounts receivable processes, analyzing credit risks, resolving billing disputes, and preparing monthly collections reports. This is a full-time mid-level position requiring around four years of experience.
- Full-time role based in Accra, Ghana
- Mid-level position requiring 4 years of experience
- Focus on credit risk, collections, and accounts receivable
- Part of a global logistics company operating in over 220 countries
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Competitive salary. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Credit & Collections evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to DHL Group and the role in Accra.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Credit & Collections role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research DHL Group before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
D
Credit & Collections
DHL Global Forwarding
Accounting, Auditing & Finance
Today
New
Accra & Tema Region
Full Time
Confidential
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Experience
Level:
Mid level
Length:
4 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location: Ghana
Job descriptions &
Manage projects / processes, working independently with limited supervision
Problems faced are difficult and sometimes complex
Develop and administer Credit and Collections plans and processes to minimize risk, ensure timely repayments, minimize losses and economic collection of arrears
Deliver Accounts Receivable (OTC) processes as per required standards, policies, targets and schedule such as SLA and internal and external customer expectations
Deliver service to required standards, policies, targets and schedule such as SLA and internal and external customer expectations
Analyze and investigate credit risks and make decisions regarding credit extensions
Resolve difficult Credit and Collections problems
Assist in the collection, management, and resolution of outstanding invoices from past due accounts
Prepare accurate and timely monthly collections reports and Accounts Receivable age analysis and reporting
Assist with planning and implementing initiatives to ensure integration of current and future technologies
Resolve customer issues such as billing disputes, overdue payments, need for treatment plans, problems with data quality, etc.
Prepare proposals for service improvements that will deliver higher quality and/or lower cost
Assess and reject or authorize application, and establish appropriate repayment terms in accordance with company standards
Verify customer credit approval and applicable payment terms
Process payments and apply to customer balances in the Accounts Receivable ledger, including reconciliation of cash payments
Monitor status of individual credit accounts to identify and address problem debts
Follow up with reminder letters and emails to customers to process claims for outstanding accounts
Stakeholders:
Connect with and influence other specialist departments and 3rd parties e.g. external service providers
May convince others to accept new concepts, practices, and approaches
Build strong, trusting cross-functional relationships with DHL managers
Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders
Provide technical guidance to line managers and employees
Management Responsibility:
Individual contributor who may manage two or fewer employees
May direct the work of other lower level professionals or manage processes and programs
Coach and review the work of lower level professionals
Now, here is what we need from you!
Bank Reconciliation
Claims Resolution
Contract Dispute Resolution
Credit Analysis
Data Analysis
Order to Cash
Payment systems
SAP FI
4 years’
directly related to the duties and
Requirements
- Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
- DHL Global Forwarding
- has an opening
- Credit & Collections
- ,
- Accra, Ghana.
- Join us in connecting people and improving lives!
- In this Credit & Collections position
- Subject matter expert who applies advanced knowledge of job area typically obtained through advanced
Job Purpose
Develop and administer Credit & Collections / Accounts Receivable (OTC) plans and processes to investigate and minimize credit risk in line with internal and external policies and standards, regulations and compliance
Education
and work
Must have a Bachelor degree or related equivalent experience/qualification
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
Possible further career development
Competitive salary
Why join DHL Global Forwarding?
We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our
TOP EMPLOYER prestigious certification
attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.
We aspire to become the undisputed leader in our industry,
when people think of forwarding; we want them to think DGF
because we have:
The largest global network with more than :30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Vision:
The Logistics Company for the World.
Our Mission:
Excellence. Simply Delivered.
Our Purpose:
Connecting People, improving lives.
Our Values:
Respect & Results
Our Goals:
Employer, Provider, and Investment of Choice, Living Responsibility
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Responsibilities
specified.