Customer Service Person
AI job insight
Prudential Trust is hiring a Customer Service Person in Kasoa, Ghana. The role involves managing incoming calls, generating sales leads, handling complaints, and meeting service and sales targets. Candidates need an HND or bachelor's degree and 2-3 years of customer support experience.
- Manage high-volume incoming calls and generate sales leads
- Build customer trust and handle complaints with timely resolutions
- Requires HND or degree plus 2-3 years customer support experience
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Prudential Trust is hiring a Customer Service Person in Kasoa, Ghana. The role involves managing incoming calls, generating sales leads, handling complaints, and meeting service and sales targets. Candidates need an HND or bachelor's degree and 2-3 years of customer support experience.
- Manage high-volume incoming calls and generate sales leads
- Build customer trust and handle complaints with timely resolutions
- Requires HND or degree plus 2-3 years customer support experience
- CRM familiarity, strong phone skills, and active listening required
- Apply by forwarding CV to [email protected] by 20 November 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists GHS 3,250 - 4,000 (estimated range, no salary published). Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in CentralThe vacancy is associated with this location.
- UnclearComfort with the Other contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Person evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Prudential Trust and the role in Central.
- Add concrete examples related to sales, call_center, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Others; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Others
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Person role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Central under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Prudential Trust before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Use AI to apply better
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Original source description
- Manage large amount of incoming phone calls
- Generate Sales Lead
- Identify and assess customer’s needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Keep records of customer interactions, process customer accounts and file documents
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits ; follow up to ensure resolutions
- Provide accurate, valid and complete information by using the right methods/ tools
- Meet personal/ customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- A minimum of HND or bachelor’s degree in communications, marketing, business administration or related field. At least 2 – 3 years working experience,
- Proven customer support experience or experience as a client Service Representative
- Track record of over – achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/ respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively