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Customer Service Representative

Transmed Ghana Full Time Posted 2026-08-26
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RegionAshanti RegionCityKumasiContractFull TimePosted2026-08-26Close dateNot specifiedExperience2 yearsSourceJobberman Ghana
customer serviceorder processingKumasiAshanti Regionfull timeFMCGretaildistributionentry levelsupply chainsalesretail
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AI summary

Transmed is hiring a Customer Service Representative in Kumasi, Ashanti Region, Ghana. The role focuses on processing customer orders, coordinating with logistics and sales teams, monitoring returns and delivery issues, and preparing monthly reports. Full-time position requiring a bachelor's degree or HND and 2–4 years of relevant experience, preferably in FMCG, retail, or distribution.

  • Full-time role based in Kumasi, Ashanti Region, Ghana
  • Requires bachelor's degree or HND in Business Administration, Marketing, Supply Chain, or related field
  • 2–4 years of relevant experience preferred in FMCG, retail, or distribution
  • Focus on order processing, delivery follow-up, and customer complaint resolution
  • Strong communication, analytical, and problem-solving skills required

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required2+ years of relevant experienceThe job post includes a minimum experience signal.
  • RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
  • PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in KumasiThe vacancy is associated with this location.
  • UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • Role specificAcademic or professional certificates
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Customer Service Representative evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Transmed and the role in Kumasi.
  • Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • Jobberman Ghana
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Customer Service Representative role in sales, retail?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Kumasi under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Transmed before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in Ashanti RegionJobs in KumasiSales jobs in GhanaMore jobs from Jobberman Ghana

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Original source description

  • T
  • Customer Service Representative
  • Transmed
  • 2 weeks ago
  • Popular
  • Kumasi & Ashanti Region
  • Full Time
  • Confidential
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Experience

  • Level:
  • Entry level
  • Length:
  • 2 years
  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Ghana
  • Job descriptions &
  • Bachelor's degree or HND in Business Administration, Marketing, Supply Chain, Management, or a related field.
  • 2–4 years' relevant experience, preferably in FMCG, retail, distribution, or a similar environment.
  • Good knowledge of customer service and order-to-delivery processes.
  • with distributors, retailers, wholesalers, or Key Accounts is an advantage.
  • Strong communication, organization, follow-up, analytical, and problem-solving skills.
  • <
  • Log In and Apply
  • Important safety tips
  • Do not make any payment without confirming with the Jobberman Customer Support Team.
  • If you think this advert is not genuine, please report it via the Report Job link below.
  • Report Job

Requirements

Job Purpose

  • To efficiently process and follow up on customer orders, ensuring accurate, timely, and complete deliveries while minimizing customer complaints, delivery issues, and returns.
  • Key

Responsibilities

  • Process and accurately enter customer sales orders, verifying prices and purchase orders.
  • Follow up with Logistics, IT, F&A, Sales, and Market Planning to resolve issues affecting order processing and delivery.
  • Process CNs, DNs, GRVs, and other customer-related transactions accurately and on time.
  • Monitor customer returns and delivery issues, identify root causes, and implement corrective actions.
  • Prepare monthly reports on discontinued items, pricing, barcodes, complaints, and delivery issues.
  • Monitor and update customer service KPIs and take corrective actions to achieve targets.
  • Key KPIs:
  • Order processing turnaround time.
  • On-time and complete delivery performance.
  • Customer complaint resolution rate.
  • Delivery issue resolution rate.
  • Accuracy and completeness of customer records.
  • Reduction in order-related customer returns.
  • Qualifications &
Source and provenanceSource: Jobberman Ghana. Last checked: 2026-09-18.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.