Guest Service Officer (Call Centre)
AI job insight
Queen Elizabeth 2 is recruiting a full-time Guest Service Officer for its call centre in Dubai. The role handles guest calls and emails, in-room dining orders, wake-up calls, reservations, lost property, and coordination with hotel departments.
- Guest-facing call centre role at the QE2 hotel in Dubai
- Open to applicants from Ghana
- Full-time, permanent position with entry-level requirements
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Queen Elizabeth 2 is recruiting a full-time Guest Service Officer for its call centre in Dubai. The role handles guest calls and emails, in-room dining orders, wake-up calls, reservations, lost property, and coordination with hotel departments.
- Guest-facing call centre role at the QE2 hotel in Dubai
- Open to applicants from Ghana
- Full-time, permanent position with entry-level requirements
- Experience with Front Office, Housekeeping, and Engineering is useful
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confirm the details with Queen Elizabeth 2 before you make travel or visa plans, and never pay a fee to secure a job abroad. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in hospitality, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in InternationalThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Guest Service Officer (Call Centre) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Queen Elizabeth 2 and the role in International.
- Add concrete examples related to hospitality, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Guest Service Officer (Call Centre) role in hospitality, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in International under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Queen Elizabeth 2 before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Salary: Not disclosed
Job type: Full-time
Experience level
Entry Level
Location: Dubai, United Arab Emirates
Category
Customer Service
Vacancies
1
Support for applicants
Open to applicants from Ghana
As stated in the listing.
Confirm the details with Queen Elizabeth 2 before you make travel or visa plans, and never pay a fee to secure a job abroad.
Application status
Application availability confirmed on 12 Nov 2026.
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Notice
This international opportunity includes details from the employer's careers platform. Review the role details, location, requirements, and application instructions carefully before submitting your application.
Summary
Guest Service Officer (Call Centre) is a Full-time opportunity at Queen Elizabeth 2 based in Dubai, United Arab Emirates, listed under Customer Service.
Role Details
A guest contact role aboard QE2
Queen Elizabeth 2 is recruiting a Guest Service Officer for its call centre in Dubai. The former ocean liner is now a floating hotel at Mina Rashid, with 447 rooms, dining venues and event spaces. This full-time, permanent position helps guests get assistance without having to work out which hotel department to contact.
You would handle calls and emails from guests, colleagues and other contacts, either answering directly or passing the enquiry to the appropriate team. The officer records each request, follows progress and checks with the guest that assistance has arrived. Knowledge of Front Office, Housekeeping and Engineering is particularly useful when resolving requests.
Orders, information and follow-up
In-room dining calls form part of the role. You would confirm each order carefully, including allergies, dietary needs and preferences, then send it to the kitchen and coordinate with service colleagues. Accurate communication matters because the guest, kitchen and delivery team all need the same information.
Other work includes logging and delivering wake-up calls at the requested time, answering questions about restaurant promotions, reservations and meeting facilities, and communicating about lost property. During an emergency or a particularly busy period, you need to remain calm, follow the hotel's procedures and protect confidential information. General safety and departmental service rules apply throughout the shift.
Entry requirements
Good communication skills for dealing with callers, email enquiries and colleagues.
Between zero and two years of experience in a similar position.
No academic qualification is specified. The experience range includes candidates at the beginning of their careers, but applicants should be ready to explain how they would manage accurate records, competing requests and courteous follow-up.
Application and overseas arrangements
Salary, visa sponsorship, relocation support, accommodation and flights are not specified. Candidates applying from Ghana should confirm the UAE work-permit requirements and whether any assistance is available.
Click the Apply button on this page to apply, attaching your CV and completing the form. No closing date is published.
Knowledge and Skills
- Good Communication Skills
- Customer Service Skills
- Guest Service Skills
- For Ghanaian Applicants
- Queen Elizabeth 2 takes applications on SmartRecruiters, through the apply button on this page. It usually asks you to create an account before you can submit, so allow a little extra time.
- This is listed as an entry-level role, so school projects, National Service, internships and volunteer work all count as experience.
- The job is in Dubai, United Arab Emirates. Queen Elizabeth 2 does not state visa sponsorship or relocation help, so confirm who arranges the work permit before you accept an offer.
- Application deadline
- Open
- Apply Now
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- Job reference
- JHG-2026-997058
- Stay Safe When Applying
- Legitimate employers don't charge fees or ask for your Ghana Card, bank, or Mobile Money details before
- you've been offered a role — see our
- applicant fees and suspicious listings guidance
- for what to watch for and how to report a listing.
- About the Employer
- Queen Elizabeth 2
- Hospitality
- Queen Elizabeth 2 operates a hotel aboard the former ocean liner at Mina Rashid in Dubai. The property provides guest rooms, restaurants, event spaces and tours exploring the ship’s maritime history.
- View Company Profile →
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