IN, VAS & Billing Operations Manager
AI summary
Telecel Ghana is hiring an IN, VAS & Billing Operations Manager in Accra to lead charging, billing, mediation, intelligent network and VAS platforms. The role focuses on service reliability, revenue assurance, customer experience, automation and vendor management. Candidates need a bachelor's degree in a relevant engineering or IT field, ITIL V4 certification, and 8–12 years' telecom/IT experience including at least 5 years managing IN, Billing and VAS platforms and 3 years in leadership.
- Senior operations leadership role covering IN, Billing and VAS platforms
- Focus on revenue assurance, automation and platform modernization
- Requires bachelor's degree plus ITIL V4 certification
- 8–12 years' telecom/IT experience with 5+ years managing IN/Billing/VAS
- At least 3 years in a leadership role required
- Based in Accra, Ghana
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in retail, internship, Operations ManagerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IN, VAS & Billing Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Telecel Ghana and the role in Accra.
- Add concrete examples related to retail, internship, Operations Manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ghana Current Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ghana Current Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IN, VAS & Billing Operations Manager role in retail, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Telecel Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Role Purpose
• To lead the operation and continuous improvement of Telecel's charging, billing, mediation, intelligent network, and VAS platforms, ensuring service reliability, revenue assurance, excellent customer experience, and operational transformation through automation, innovation, and effective stakeholder and vendor management.
Key
Responsibilities
- Manage and maintain high service availability across all Intelligent Network (IN), Billing and VAS Platforms including Online Charging Systems (OCS), Service Control Points (SCP), Service Data Points (SDP), SMSC, USSD, EIR, Device Management System, EIR, Electronic Voucher Management, CRBT Content Charging, Retail Billing, Wholesale Billing, Interconnect Billing and Broadband Services.
- Lead customer
Experience
- Closely work with Revenue Assurance and other stakeholders to validate charging accuracy, reconcile transactions, investigate billing anomalies to prevent revenue leakage and improve charging integrity.
- Lead initiatives on platform modernization, convergent rating & charging, cloud migration, containerization, and cost optimization for IN, VAS and Billing platforms.
- Implement AI Operations initiatives such as predictive monitoring, capacity prediction, AI-assisted RCA and failure prediction analysis.
- Motivate, coach and lead IN, VAS and Billing team to ensure that individuals possess the skills and capability required to deliver team objectives
- Prepare budgets and forecasts for the IN, VAS and Billing team and encourage in-house solutions to drive operational efficiency.
- Manage 2nd level maintenance support and incident management across all IN, VAS and Billing platforms / network elements and lead incident and problem management discussions.
- Collaborate and manage relationships with internal/external stakeholders, vendors and regulators to drive efficiency across all IN, VAS & Billing services.
- Minimum of a bachelor’s degree in Telecommunications engineering, electrical/electronic/Computer engineering, Computer Science or Information Technology.
- A Masters’ Degree (MBA, Information Technology, Information Systems, Telecommunications) would be an added advantage
- ITIL V4 certification
- Minimum of 8-12 years’
- At least 5 years in Managing IN, Billing and VAS platforms.
- Minimum of 3 years in a leadership role
- Strong background in vendor and stakeholder engagement/management in a complex environment.
- Good inter-personal and people management skills.