Manager, Home Customer Management

MTN Ghana Full Time Posted 2026-11-12

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MTN Ghana is seeking a full-time Manager, Home Customer Management to lead product strategy, development and lifecycle management for its Home broadband portfolio. The role covers FWA and FTTH products, customer acquisition, growth, retention, pricing, product launches and collaboration with internal and external partners.

Own Home broadband product strategy and end-to-end product lifecycle
Lead growth, upsell, retention and win-back initiatives
Manage FWA and FTTH portfolio across launch and retirement

Source JobWeb Ghana Salary Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

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RegionNot specifiedCityNot specifiedContractFull TimePosted2026-11-12Close dateNot specifiedExperienceNot specifiedSourceJobWeb Ghana

customer managementhome broadbandtelecomproduct managementFTTHmanagersalessecurityinternshippart_timeentregadortechnology

AI summary

Own Home broadband product strategy and end-to-end product lifecycle
Lead growth, upsell, retention and win-back initiatives
Manage FWA and FTTH portfolio across launch and retirement
Drive product innovation including 5G FWA and Wi-Fi mesh
Work with Network, IT, Digital, Sales, Marketing and Finance teams

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AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
PreferredPractical evidence in sales, security, internshipThe tags and summary point to skills connected with this role.
RequiredAvailability to work in GhanaThe vacancy is associated with this location.
UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

Likely requiredUpdated CV
Role specificCover letter or short employer message
OptionalProfessional references
Role specificAcademic or professional certificates
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Application tips for this job

Place your strongest Manager, Home Customer Management evidence in the first half of your CV.
In your cover letter or employer message, connect your experience to MTN and the role in Ghana.
Add concrete examples related to sales, security, internship, ideally with measurable outcomes or clear responsibilities.
Follow the instructions from JobWeb Ghana; avoid sending documents to unofficial contacts or copied links.
Confirm the deadline, interview location and employer contact before sharing personal documents.
Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

JobWeb Ghana
Original source link available
Application method is clear
Deadline not specified

No major risk signal was detected in the captured text.

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Interview preparation

What experience makes you a strong fit for this Manager, Home Customer Management role in sales, security?
How have you handled responsibilities similar to those in this job post?
Are you available to work in Ghana under the listed contract or schedule?

Prepare examples with clear responsibilities, tools used and measurable outcomes.
Review the source and research MTN before the interview.

Ask what the first priorities will be in the role and how success will be measured.

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Original source description

Develop and own the Home customer management and product strategy, and execute the Home (fixed) services programme strategy in line with MTN Ghana’s business objectives
Segment the Home customer base and develop propositions based on customer needs, usage and value to grow, upsell and retain customers
Generate customer, market and competitor insights to identify market opportunities and inform product decisions
Review and assess competitive price reaction scenarios and recommend MTN’s response
Drive product innovation and explore new business opportunities from technology evolution (e.g. 5G FWA, Wi-Fi mesh, smart home), sector and market growth
Define product-led offers within the Home customer lifecycle management (CLM) framework, in conjunction with the CVM team: onboarding, upsell, retention and win-back
Translate customer segmentation and insight into competitive bundles, digital products, value-added services and lifecycle offers that grow connections, revenue and unlimited share of base, reduce churn and improve customer experience.
Work closely with cross-functional teams including Network, IT, Digital, Finance, Sales, Marketing, CVM and Customer Experience, as well as device, content and ecosystem partners, ensuring that all Home products and promotions deliver against MTN Ghana’s business objectives, regulatory standards and overall, Home Business strategy.
Own the end-to-end product lifecycle for the Home broadband portfolio (FWA and FTTH): ideation, development, launch, in-life management and retirement
Lead product launches end to end, including requirements, IT/billing configuration, network readiness, testing, training and channel readiness
Manage base migration from legacy plans and the sunsetting of underperforming products
Develop and manage product partnerships across FWA and FTTH, including device/CPE vendors, content and value-added service partners, and MTN Ghana’s Ecosystem Partners
Participate in contract negotiations with vendors and partners to reduce cost and drive MTN Ghana Value Creation Philosophy
Improve the product-related customer experience and drive an increase in Home Net Promoter Score (NPS).
Support the development of digital products and journeys for Home customers (self-service onboarding, app and web purchase, self-installation, usage management, digital payment and top-up)
Define digital product requirements, user stories and acceptance criteria, and work with IT and Digital teams in an agile way to deliver, test and launch features
Track digital adoption and conversion (app usage, digital sales share, self-service rates) and use data and customer feedback to iterate and improve journeys.
Develop pricing, business cases and commercial models for new products and promotions, ensuring integrity of assumptions, business rules and financial returns
Ensure relevant business rules are applied in the budget and forecast scenarios for Home products
Plan and manage Home promotions end to end, measuring performance and return on investment (ROI) against the business plan.
Lead product go-to-market end to end, including marketing, channel readiness, sales enablement and customer communications
Liaise with sales channel management to identify and attend to channel needs on Home products, and resolve product-related issues
Own and report on key product KPIs (connections, revenue, ARPU, margins, churn and unlimited % of base) and provide feedback to senior management as requested
Ensure all products and promotions comply with MTN policies, governance processes and regulatory requirements
Ensure quality assurance for all product business cases, product analysis and data generated for reporting
Partner with cross-divisional functions (Network, IT, Digital, Finance, Sales, Customer Experience, Brand) to deliver products and capture lessons from product successes and failures
Participate in the review of business processes to drive efficiency gains in support of divisional budget targets
Continuously monitor performance and adjust strategy and actions to deliver targets
Evolving Digital Telecommunication business and business models.
Multiregulated environment.
Increasing demand for digital experiences and data-driven decisions to keep up with customers.
A shift from share of market to share of life.
Evolving business models and partnership management.
Brand Reputation
Increasing traditional and non-traditional competitors complimented by growing price wars.
Minimum of a bachelor’s degree in Economics, Business Administration, Commerce, Marketing, Engineering, Computer Science or Social Science.
Minimum of 5 years related experience, with at least 3 years in a supervisory role
Proven experience in product management or proposition development, including launching and managing products in-life against business targets
Experience developing pricing, business cases and commercial models for products and promotions
Experience delivering digital products or customer journeys (apps, web, self-service) is a plus
Experience in customer lifecycle or base management (acquisition, upsell, retention)
Experience in a Telecoms, FMCG or Services environment; telecoms / broadband experience would be an added advantage
Prior experience in fast-paced, highly competitive environments with cross-functional teams (Marketing, Sales, Technology, Finance)
Exposure to working across diverse cultures and geographies is an advantage
MTN onboarding and Home Business immersion
Data privacy and information security (annual refresher)
Product management, agile and digital product training as required
Product Development and Lifecycle
Digital Product Management (user journeys, requirements, agile delivery)
Proposition Development and Pricing
Business Case and Commercial Modelling
Customer Insight, Segmentation and Marketing Research
Customer Lifecycle Management (CLM)
Go-to-Market Planning and Execution
Business Performance Measurement & Management
Competitive Intelligence
Telecommunications Business Savvy (FWA, FTTH)
Partner and Vendor Management
Data Privacy & Compliance
Microsoft Office Suite, Power BI and internal software applications
Manages self and be a collaborator, good conflict management, takes and manages accountability
Customer Centric Skills – Customer Centricity (Internal and External)
Energy and Drive – Innovative, takes initiative, result oriented and develops self consistently
Interpersonal Skills – Leadership, customer centricity, collaborative and coaches and develops direct reports
Personal Skills – Trustworthy, integrity and ethical in dealings
Operating Skills – Ability to focus on priorities and plans, shares knowledge effectively
Organizational Positioning Skills – Good written and verbal communication, Ability to communicate complex technical concepts to diverse audiences, executive presentation skills
Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities, Systems thinking
Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion
Complete Candor, Complete Accountability, Active Collaboration & Get it done.
Anywhere/Anytime work/ Ability to manage self/Personal accountability.

Source and provenanceSource: JobWeb Ghana. Last checked: 2026-11-14.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.

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