Manager, Home Customer Management
AI job insight
MTN Ghana is hiring a Manager, Home Customer Management in Accra to lead the acquisition, growth, and retention of its Home broadband customer base. The senior role owns home-product strategy, customer propositions, pricing, digital journeys, and the end-to-end product lifecycle.
- Leads Home customer strategy, propositions, pricing, and product lifecycle
- Five years of experience at a senior level
- Works with Network, IT, Digital, Finance, Sales, and Marketing teams
Similar jobs
More roles you may want to review before you leave.Apply by email:
AI summary
MTN Ghana is hiring a Manager, Home Customer Management in Accra to lead the acquisition, growth, and retention of its Home broadband customer base. The senior role owns home-product strategy, customer propositions, pricing, digital journeys, and the end-to-end product lifecycle.
- Leads Home customer strategy, propositions, pricing, and product lifecycle
- Five years of experience at a senior level
- Works with Network, IT, Digital, Finance, Sales, and Marketing teams
- Full-time position based in Accra
- English is the required language
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Manager, Home Customer Management evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Ghana and the role in Accra.
- Add concrete examples related to sales, security, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Manager, Home Customer Management role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
M
Manager, Home Customer Management
MTN Ghana
Today
New
Accra & Tema Region
Full Time
Confidential
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Experience Level:
Senior level
Experience Length:
5 years
Language Requirement:
English
Work Type:
Full Time
Working Hours:
8 to 5
Applicant Location:
Ghana
Job descriptions & requirements
JOB PROFILE SUMMARY
CVs SHOULD BE SAVED IN APPLICANT’S NAME
Division: Home
Department: Home Commercial
Location: Accra
Position: Manager, Home Customer Management
Level: L3
Reports to: Senior Manager, Home Commercial & Market Development
Job Summary:
The Home Customer Management Manager will drive the acquisition, growth and retention of MTN Ghana's Home broadband customer base by owning the products, propositions and digital journeys that customers buy, use and stay on. The role owns the end-to-end product lifecycle, from customer and market insight, proposition design, pricing and business case through go-to-market, in-life base management and retirement.
Key Tasks
Strategy Development and Implementation
• Develop and own the Home customer management and product strategy, and execute the Home (fixed) services programme strategy in line with MTN Ghana's business objectives
• Segment the Home customer base and develop propositions based on customer needs, usage and value to grow, upsell and retain customers
• Generate customer, market and competitor insights to identify market opportunities and inform product decisions
• Review and assess competitive price reaction scenarios and recommend MTN's response
• Drive product innovation and explore new business opportunities from technology evolution (e.g. 5G FWA, Wi-Fi mesh, smart home), sector and market growth
• Define product-led offers within the Home customer lifecycle management (CLM) framework, in conjunction with the CVM team: onboarding, upsell, retention and win-back
• Translate customer segmentation and insight into competitive bundles, digital products, value-added services and lifecycle offers that grow connections, revenue and unlimited share of base, reduce churn and improve customer experience.
• Work closely with cross-functional teams including Network, IT, Digital, Finance, Sales, Marketing, CVM and Customer Experience, as well as device, content and ecosystem partners, ensuring that all Home products and promotions deliver against MTN Ghana's business objectives, regulatory standards and overall, Home Business strategy.
Product Development and Lifecycle Management
• Own the end-to-end product lifecycle for the Home broadband portfolio (FWA and FTTH): ideation, development, launch, in-life management and retirement
• Lead product launches end to end, including requirements, IT/billing configuration, network readiness, testing, training and channel readiness
• Manage base migration from legacy plans and the sunsetting of underperforming products
• Develop and manage product partnerships across FWA and FTTH, including device/CPE vendors, content and value-added service partners, and MTN Ghana's Ecosystem Partners
• Participate in contract negotiations with vendors and partners to reduce cost and drive MTN Ghana Value Creation Philosophy
• Improve the product-related customer experience and drive an increase in Home Net Promoter Score (NPS).
Digital Product Management
• Support the development of digital products and journeys for Home customers (self-service onboarding, app and web purchase, self-installation, usage management, digital payment and top-up)
• Define digital product requirements, user stories and acceptance criteria, and work with IT and Digital teams in an agile way to deliver, test and launch features
• Track digital adoption and conversion (app usage, digital sales share, self-service rates) and use data and customer feedback to iterate and improve journeys.
Commercials, Pricing and Go-to-Market
• Develop pricing, business cases and commercial models for new products and promotions, ensuring integrity of assumptions, business rules and financial returns
• Ensure relevant business rules are applied in the budget and forecast scenarios for Home products
• Plan and manage Home promotions end to end, measuring performance and return on investment (ROI) against the business plan.
• Lead product go-to-market end to end, including marketing, channel readiness, sales enablement and customer communications
• Liaise with sales channel management to identify and attend to channel needs on Home products, and resolve product-related issues
Governance, Reporting & Performance
• Own and report on key product KPIs (connections, revenue, ARPU, margins, churn and unlimited % of base) and provide feedback to senior management as requested
• Ensure all products and promotions comply with MTN policies, governance processes and regulatory requirements
• Ensure quality assurance for all product business cases, product analysis and data generated for reporting
• Partner with cross-divisional functions (Network, IT, Digital, Finance, Sales, Customer Experience, Brand) to deliver products and capture lessons from product successes and failures
• Participate in the review of business processes to drive efficiency gains in support of divisional budget targets
• Continuously monitor performance and adjust strategy and actions to deliver targets
Context:
Evolving Digital Telecommunication business and business models.
Multiregulated environment.
Increasing demand for digital experiences and data-driven decisions to keep up with customers.
A shift from share of market to share of life.
Evolving business models and partnership management.
Brand Reputation
Increasing traditional and non-traditional competitors complimented by growing price wars.
At MTN, we are a purpose and value-led organisation and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.
Education
Minimum of a bachelor's degree in Economics, Business Administration, Commerce, Marketing, Engineering, Computer Science or Social Science.
Experience
Minimum of 5 years related experience, with at least 3 years in a supervisory role
• Proven experience in product management or proposition development, including launching and managing products in-life against business targets
• Experience developing pricing, business cases and commercial models for products and promotions
• Experience delivering digital products or customer journeys (apps, web, self-service) is a plus
• Experience in customer lifecycle or base management (acquisition, upsell, retention)
• Experience in a Telecoms, FMCG or Services environment; telecoms / broadband experience would be an added advantage
• Prior experience in fast-paced, highly competitive environments with cross-functional teams (Marketing, Sales, Technology, Finance)
• Exposure to working across diverse cultures and geographies is an advantage
Training:
• MTN onboarding and Home Business immersion
• Data privacy and information security (annual refresher)
• Product management, agile and digital product training as required
Knowledge:
• Product Development and Lifecycle Management
• Digital Product Management (user journeys, requirements, agile delivery)
• Proposition Development and Pricing
• Business Case and Commercial Modelling
• Customer Insight, Segmentation and Marketing Research
• Customer Lifecycle Management (CLM)
• Go-to-Market Planning and Execution
• Business Performance Measurement & Management
• Competitive Intelligence
• Telecommunications Business Savvy (FWA, FTTH)
• Partner and Vendor Management
• Data Privacy & Compliance
• Microsoft Office Suite, Power BI and internal software applications
Skills / physical competencies:
Manages self and be a collaborator, good conflict management, takes and manages accountability
Customer Centric Skills – Customer Centricity (Internal and External)
Energy and Drive – Innovative, takes initiative, result oriented and develops self consistently
Interpersonal Skills - Leadership, customer centricity, collaborative and coaches and develops direct reports
Personal Skills - Trustworthy, integrity and ethical in dealings
Operating Skills - Ability to focus on priorities and plans, shares knowledge effectively
Organizational Positioning Skills - Good written and verbal communication, Ability to communicate complex technical concepts to diverse audiences, executive presentation skills
Strategic Skills – Global thinker, Analytical thinking, and Problem-solving abilities, Systems thinking
Behavioral qualities:
Must live the
MTN Values
of
Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion
Must exhibit the
MTN Vital Behaviors
of
Complete Candor, Complete Accountability, Active Collaboration & Get it done.
General working conditions
Anywhere/Anytime work/ Ability to manage self/Personal accountability.
How to Apply
Qualified Applicants should indicate Ref number
MTN-HOME-ADTRACK13-26
as the email subject and ensure that CVs are saved in their names.
Qualified Applicants should send their Curriculum Vitae by
16th November
2026
Values are the core of MTN's Culture, our five values called "Live Y’ello" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).
Only shortlisted applicants will be contacted.
<
Log In and Apply
Important safety tips
Do not make any payment without confirming with the Jobberman Customer Support Team.
If you think this advert is not genuine, please report it via the Report Job link below.
Report Job