Manager, Home Customer Management
AI job insight
MTN Ghana is hiring a Manager, Home Customer Management in Accra to lead fixed-broadband products, offers, pricing and digital customer journeys. The role requires at least five years of relevant experience, including three years in a supervisory position, and a first degree in a business, commercial, technical or social-science discipline.
- Leads home broadband strategy, offers, pricing and customer lifecycle management
- Owns product launches, including IT, billing, network testing and sales readiness
- Uses customer and market insight to develop services such as 5G FWA and smart home
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MTN Ghana is hiring a Manager, Home Customer Management in Accra to lead fixed-broadband products, offers, pricing and digital customer journeys. The role requires at least five years of relevant experience, including three years in a supervisory position, and a first degree in a business, commercial, technical or social-science discipline.
- Leads home broadband strategy, offers, pricing and customer lifecycle management
- Owns product launches, including IT, billing, network testing and sales readiness
- Uses customer and market insight to develop services such as 5G FWA and smart home
- Manages retention, churn, revenue, ARPU, margins and commercial performance
- Requires five years of related experience, including supervisory experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Manager, Home Customer Management evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Manager, Home Customer Management and the role in Accra.
- Add concrete examples related to sales, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-16.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-16
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Manager, Home Customer Management role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Manager, Home Customer Management before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
MTN Ghana is looking for a Manager, Home Customer Management in the Home Commercial department of its Home division in Accra. The Home business sells fixed broadband, both fixed wireless access (FWA) and fibre to the home (FTTH). This manager owns the products, offers and digital journeys that win Home customers, grow what they spend and keep them, from first idea to launch, ongoing management and eventual retirement. The job is at level L3 and reports to the Senior Manager, Home Commercial & Market Development.
What you would do
Set and deliver the Home product and customer management strategy, segmenting the customer base and designing offers around need, usage and value.
Gather customer, market and competitor insight, model how MTN should respond to rival price moves, and look for new opportunities in areas such as 5G FWA, Wi-Fi mesh and smart home.
With the CVM team, shape lifecycle offers for onboarding, upselling, retention and win-back, and build bundles and value-added services that cut churn.
Lead launches end to end: requirements, IT and billing set-up, network readiness, testing, training and sales channel readiness. Migrate customers off legacy plans and retire weak products.
Manage device, content and ecosystem partners, and take part in negotiations to lower costs.
Help build digital journeys such as self-service sign-up, app and web purchase, self-installation and digital top-up, writing user stories and working with IT in an agile way, then track adoption and improve.
Prepare pricing, business cases and commercial models, run promotions and measure their return, and lead go-to-market with marketing and sales.
Report on connections, revenue, ARPU, margins, churn and share of unlimited plans, and make sure products meet MTN policy and regulation.
Requirements
- A first degree in one of these: economics, business administration, commerce, marketing, engineering, computer science or a social science.
- At least five years of related experience, with three or more in a supervisory role.
- A record of launching and managing products or propositions against targets, and of building pricing and business cases.
- Experience in customer lifecycle or base management. Experience delivering apps, web or self-service journeys is a plus.
- A background in telecoms, FMCG or services. Telecoms or broadband experience is an advantage.
- Good knowledge of agile delivery, competitive intelligence, partner management and data privacy, plus Microsoft Office and Power BI.
- How to apply
- Email your CV to
- [email protected]
- by 16 November 2026, or click the Apply button on this page. Use the reference MTN-HOME-ADTRACK13-26 as the email subject and save your CV file in your own name. MTN also asks applicants to say which of its five "Live Y'ello" values means most to them and why, in 250 words or fewer. Only shortlisted applicants will be contacted.
Knowledge and Skills
- Customer Relationship Management
- Data Analysis
- Market Analysis
- Product Management
- Agile Development
- JobHub Ghana Application Notes
- Email your application to
- [email protected]
- . The advert sets out what to put in the subject line, so copy that wording exactly.
- Qualifications mentioned in the advert: a bachelor's degree.
- Applications close on 16 November 2026, 4 days from now.
- Application deadline
- 16 Nov 2026
- 4 days left
- Apply via Email
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- Job reference
- JHG-2026-402411
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- About the Employer
- MTN Ghana
- Telecommunications
- · 1000+ employees
- MTN Ghana (legal name Scancom PLC) is a major telecommunications operator in Ghana, providing mobile voice, data, broadband/fibre, enterprise solutions and mobile financial services under the MTN brand. Headquartered in Accra and listed on the Ghana Stock Exchange, the company is part of MTN Group and plays a significant role in Ghana’s digital connectivity and financial inclusion ecosystem. Job seekers may find opportunities across network engineering, technology, customer experience, sales, product, finance, corporate services and digital platforms.
- View Company Profile →
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