Quality Manager - Ghana
AI job insight
Burn Manufacturing is recruiting a full-time Quality Manager in Kumasi, Ashanti, to oversee quality, compliance, collections, and asset recovery for its induction-cooker customer portfolio. The role focuses on usage and collection trends, customer verification, field-team oversight, accurate reporting, and corrective actions.
- Oversee the quality of Burn Manufacturing's induction-cooker customer portfolio in Kumasi.
- Analyze usage and collection trends, emerging risks, and appropriate corrective actions.
- Plan compliance visits, customer call-backs, field checks, and recovery activities.
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Burn Manufacturing is recruiting a full-time Quality Manager in Kumasi, Ashanti, to oversee quality, compliance, collections, and asset recovery for its induction-cooker customer portfolio. The role focuses on usage and collection trends, customer verification, field-team oversight, accurate reporting, and corrective actions.
- Oversee the quality of Burn Manufacturing's induction-cooker customer portfolio in Kumasi.
- Analyze usage and collection trends, emerging risks, and appropriate corrective actions.
- Plan compliance visits, customer call-backs, field checks, and recovery activities.
- Prepare daily, weekly, and monthly usage and recovery reports.
- Support investigations into suspected fraud, repossession, write-offs, and difficult accounts.
- Applications close on 28 January 2027.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Not disclosed. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KumasiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Quality Manager - Ghana evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Burn Manufacturing and the role in Kumasi.
- Add concrete examples related to sales, hospitality, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2027-01-28.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline is available: 2027-01-28
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Quality Manager - Ghana role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kumasi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Burn Manufacturing before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Salary: Not disclosed
Job type: Full-time
Experience level
Mid Level (3-5 years)
Location: Kumasi, Ashanti
Category
Quality Assurance & Quality Control
Vacancies
1
Deadline
28 Jan 2027
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Summary
Quality Manager - Ghana is a Full-time opportunity at Burn Manufacturing based in Kumasi, Ashanti, listed under Quality Assurance & Quality Control. Applications close 28 Jan 2027.
Role Details
Customer-portfolio quality and recovery in Kumasi
BURN Manufacturing is recruiting a full-time Quality Manager in Kumasi to oversee the quality of its induction-cooker customer portfolio. The position combines customer usage, collections and recovery with field-team oversight and compliance. Its purpose is to improve portfolio performance while keeping customer visits, documentation and asset recovery within approved controls.
You will analyse usage and collection trends, flag emerging risks and recommend action. A particular focus is progress towards daily cooker usage of 1.5 kWh. Work with commercial colleagues on the quality of sales from the first customer interaction, and turn customer-experience feedback into measurable improvements during Quality Officers' customer contact.
Carbon-compliance records need complete kitchen and cooker photographs and correctly completed customer contracts, with a target of 100% compliance. KLIK requirements must also be met in full. Identify recurring errors and training needs, share feedback promptly and recommend appropriate corrective consequences when mistakes recur two or three times.
Directing field work and checking results
Plan compliance and recovery visits, assess agents' productivity and validate visit budgets against results. Quality checks include customer call-backs and in-person spot checks. Prepare daily, weekly and monthly usage and recovery reports, and support monitoring and evaluation arrangements that show whether field activity is improving outcomes.
Accurate records are needed for usage activity, recoveries and repossessions. Coordinate with logistics, credit and sales colleagues so recovered assets can be tracked and reconciled. Oversee adherence to repossession rules and targets, support write-offs and investigations into suspected fraud or difficult accounts, and recommend recovery approaches to business teams. Separate preparation and checking responsibilities through maker-checker controls for visits, repossessions and quality assurance.
The manager will also identify operational gaps and advise on staffing, resources or changes to team structure. Field operations must follow company procedures and maintain consistent credit and compliance discipline.
Required experience and analytical skills
A bachelor's degree in economics, finance, business administration, operations management or a related discipline.
Three to five years in portfolio management, field operations, collections or recovery, compliance, or quality assurance.
Experience supervising field teams and managing performance measures.
Strong experience in monitoring, evaluation and reporting.
Proficiency with data-analysis tools and Microsoft Excel.
Applying
Click the Apply button on this page to apply. Attach a resume of up to 5 MB in PDF, DOC, DOCX, ODT, TXT or RTF format, or paste its text into the form. Complete the required questions about your current monthly gross salary in Ghana cedis and the additional benefits you receive.
Qualified women are encouraged to apply. BURN does not charge recruitment fees.
Knowledge and Skills
- Data Analysis
- Quality Assurance
- Compliance
- Analytical Skills
- Data Management
- JobHub Ghana Application Notes
- Review Quality Manager - Ghana against your experience before applying to Burn Manufacturing. A focused application usually performs better than a generic CV.
- Use the application link on this page. The employer or application platform will handle the next step, so review the destination page before submitting your information.
- Tailor your CV to the responsibilities, qualifications, and skills Burn Manufacturing lists for this role.
- Highlight achievements, tools, industries, or training that match the employer's requirements.
- This listing closes 28 Jan 2027, so plan to submit well before then.
- Application deadline
- 28 Jan 2027
- 84 days left
- Apply Now
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- Job reference
- JHG-2026-814740
- Stay Safe When Applying
- Legitimate employers don't charge fees or ask for your Ghana Card, bank, or Mobile Money details before
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- About the Employer
- Burn Manufacturing
- Clean Energy Manufacturing
- BURN Manufacturing is a clean-cooking technology company, founded in 2010, that designs and produces fuel-efficient biomass, electric, and hybrid cookstoves. It runs a large solar-powered manufacturing plant in Kenya and has operations across multiple African countries, aiming to cut household fuel costs and reduce deforestation linked to traditional cooking methods.
- View Company Profile →
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- Closes in 84 days
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