Retail Sales & Customer Service Associates
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NAYA by Africa is hiring a Retail Sales & Customer Service Associate in the Accra & Tema area. The full-time, entry-level role combines retail operations, inventory and display management, product guidance, sales targets, POS processing and customer service; a diploma and English are required.
- Full-time role with a rotating schedule.
- Entry level; no experience or less than one year required.
- Diploma qualification and English language requirement.
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NAYA by Africa is hiring a Retail Sales & Customer Service Associate in the Accra & Tema area. The full-time, entry-level role combines retail operations, inventory and display management, product guidance, sales targets, POS processing and customer service; a diploma and English are required.
- Full-time role with a rotating schedule.
- Entry level; no experience or less than one year required.
- Diploma qualification and English language requirement.
- Supports retail operations, stock control and product displays.
- Handles sales, customer recommendations and POS purchases.
- Advertised salary is GHS 2,400-3,000.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists GHS 2,400 - 3,000. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Greater AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Retail Sales & Customer Service Associates evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to NAYA by Africa and the role in Greater Accra.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Retail Sales & Customer Service Associates role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Greater Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research NAYA by Africa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Retail Sales & Customer Service Associates
NAYA by Africa
Customer Service & Support
Yesterday
Easy apply
New
Accra & Tema Region
Full Time
Retail, Fashion & FMCG
GHS
2,400 - 3,000
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Job summary
NAYA Naturals is seeking a confident, customer-focused Sales Associate to support day-to-day retail operations, drive product sales, and build strong customer relationships. This role is ideal for someone who enjoys beauty, skincare, storytelling, and helping customers find the right products for their needs. The Sales Associate will create an excellent in-store experience, meet sales targets, maintain product displays, manage customer interactions, and support the overall growth of the NAYA by Africa brand.
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
No Experience/Less than 1 year
Language Requirement:
English
Work Type:
Full Time
Working Hours:
Rotating Schedule
Applicant Location:
Ghana
Job descriptions & requirements
Key Responsibilities
- Retail Management
- Open, close, and manage daily shop operations according to company standards.
- Ensure the shop is clean, organized, well-stocked, and visually appealing at all times.
- Monitor product availability and promptly report low stock levels.
- Support inventory checks, stock receiving, product transfers, and stock reconciliation.
- Maintain accurate records of daily sales, customer feedback, and shop activities.
- Ensure product displays, testers, pricing, and promotional materials are properly arranged.
- Sales
- Welcome customers warmly and provide helpful product recommendations.
- Explain product benefits, ingredients, routines, and usage clearly and confidently.
- Drive daily, weekly, and monthly sales targets.
- Upsell and cross-sell products based on customer needs and routines.
- Support in-store promotions, product launches, campaigns, and customer activations.
- Process customer purchases accurately using POS or approved sales systems.
- Customer Relationship Management
- Build strong relationships with new and returning customers.
- Follow up with customers where needed to encourage repeat purchases.
- Collect customer feedback and share insights with the Sales Manager.
- Handle customer questions, complaints, and product concerns professionally.
- Maintain a customer database or contact list where required.
- Encourage customer loyalty, referrals, and positive word-of-mouth for the brand.
- Brand Representation
- Represent NAYA by Africa professionally, with warmth and strong product knowledge, in the shop and at marketing and sales events.
- Communicate the brand story, ingredient heritage, and product value with confidence.
- Maintain high standards of personal presentation and customer service.
- Support social media or content requests when needed.
- Qualifications & Experience
- This is an entry-level role for recent graduates looking to learn sales, customer experience, marketing, or retail management.
- Minimum of a high school diploma or equivalent, with 3 years of retail sales experience
- Degree in Marketing, Business, Commerce, Retail Management, Communications, or a related field.
- Previous experience in retail sales, beauty, skincare, cosmetics, wellness, or customer service preferred.
- Strong communication and interpersonal skills.
- Confident selling skills with the ability to meet targets.
- Basic computer literacy and experience using POS systems
- Good attention to detail and ability to manage stock accurately.
- Must be reliable, organized, and customer-focused.
- Work Environment
- This is a hands-on retail role based in a NAYA by Africa shop.
- The Sales Associate will interact with customers daily, support shop operations, and work closely with the Sales Manager and wider NAYA team to grow sales and strengthen customer loyalty.
- The Sales Associate will work 5 days a week, including weekends and holidays, from 8:30 am to 8 pm, based on a monthly schedule.
- About NAYA by Africa
- NAYA by Africa is an innovative Ghanaian brand, that sustainably transforms indigenous African plant oils and extracts such as Shea Butter, Baobab & Moringa Oils, and Black Soap into pampering aromatherapy bath & body care products, to share with the world. Our products include Shower Gels, Bar Soaps, Body Oils, Shea Butter Creams, Face Oils and Scrubs. We have 2 retail shops at A&C Mall in East Legon and Marina Mall, Airport City.
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