Roaming Manager
AI summary
MTN Ghana is hiring a Roaming Manager in Accra to manage international roaming partnerships, optimize wholesale and retail roaming revenues, and ensure seamless voice, data, and messaging connectivity for customers traveling abroad. The role involves commercial negotiations with global operators, network testing for new roaming technologies, fraud prevention, and cross-functional coordination with internal and external stakeholders. This is a full-time, MTN Level 3 position reporting to the Senior Manager, Consumer Marketing.
- Full-time Roaming Manager role at MTN Ghana in Accra
- Manage and optimize international roaming partner agreements
- Oversee roaming revenue, fraud prevention, and network testing
- Reports to Senior Manager, Consumer Marketing
- Salary negotiable
AI job guide
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AI salary guide
Source salary availableThe source lists Salary negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, retail, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Roaming Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Ghana and the role in Accra.
- Add concrete examples related to security, retail, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Roaming Manager role in security, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Location: Accra
Salary negotiable
Vacancies
1
28 Aug 2026
Job Type
Full-time
Accra, Greater Accra
Apply via Email
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Job Description
Division: Marketing
Department: Consumer Marketing
Position: Manager, Roaming
Level: MTN Level 3
Reports to: Senior Manager, Consumer Marketing
Job summary
Manage and optimize Roaming Partners’ international roaming services agreements as well as ensure that customers have seamless, reliable voice, data, and messaging connectivity while traveling towards maximizing MTN's wholesale, retail roaming and IDD revenues.
Context:
Evolving Digital Telecommunication business and business models.
Multiregulated environment.
Increasing demand for digital experiences and data-driven decisions to keep up with customers.
A shift from share of market to share of life.
Evolving business models and partnership management.
Brand Reputation
Increasing traditional and non-traditional competitors complimented by growing price wars.
At MTN, we are a purpose and value-led organization and believe that understanding the needs and aspirations of our people is key to creating experiences that delight you at work, daily. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. As an organization, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to
Experience
- with us!
- Key Tasks
- Commercial Negotiations
- Partner Agreements:
- Working with Bayobab, identify, establish, and negotiate commercial roaming and wholesale agreements (e.g., Inter-Operator Tariff/IOT or discount agreements) with global mobile operators.
- Revenue Optimization:
- In collaboration with internal & external stakeholders, monitor roaming & IDD traffic and actively managing effective rates to maximize profit margins and hit business targets.
- Partnership Management:
- Interface with partners (Roaming partners, Bayobab, NextGen, BICS, GSMA, NCA etc.…) to ensure relevant information is cascaded internally.
- Operational & Technical Enablement
- Network Testing:
- Overseeing the testing and launch of new roaming destinations, technologies (2G/3G, 4G/VoLTE,5G, M2M, eSIMs etc.), and services expansion across international networks.
- Platform Management:
- Coordinating with internal departments (Engineering, Billing/IT) and external data clearing houses to ensure signaling and billing systems are working efficiently.
- Ensure all VAS & Tools are in place and effectively running.
- Work with network and IT teams to Implement roaming agreements and configurations
- Support testing and onboarding of roaming partners
- Collaborate in the deployment of new technologies e.g. VoLTE roaming, 5G roaming
- Fraud Prevention
- Data Integrity:
- Track and validate data exchanged by DCH/FCH (Data Clearing House/Financial Clearing House) to ensure accuracy.
- Security & Risk:
- Track HUR (High Usage Reporting), NRTRDE (Near Real Time Roaming Data Exchange) and mitigate roaming fraud or irregular traffic patterns
- Customer
- (IDD & Roaming)
- Lead to implement interventions to create and maintain a robust customer experience.
- Use relevant tools to ensure visited networks are up and running to ensure seamless connection.
- Coordinate with Bayobab to implement and monitor notifications.
- Regulatory Compliance & Governance
- Manage regulatory reporting and audit
- with at least 3 years in a supervisory role.
- Professional/Technical competencies:
- Knowledge of Roaming Operations & Standards
- Knowledge of Inter-Operator Tariff (IOT) & Commercial Structuring
- Knowledge of Contract drafting
- Knowledge of Roaming Technologies & Network Integration
- Knowledge of Roaming Platforms & Systems
- Data Analytics & Reporting
- Customer
- & Service Quality Management
- Regulatory & Compliance Knowledge
- Financial & Commercial Acumen
- Skills/ Physical Competencies:
- Energy & Drive – Innovative, takes initiative, result oriented and develops self consistently, Creativity and Innovation
- Interpersonal Skills - self Leadership customer centricity, collaborative and coaches & develop direct reports, teamwork and cooperation
- Personal Skills - Trustworthy and ethical in dealings
- Operating Skills - Ability to focus on priorities and plans, work collaboratively effectively and efficiently
- Organizational Positioning Skills - Good written, Reporting, verbal & presentation communication, commitment to the organization
- Global thinker, Analytical thinking and Problem-solving abilities.
- Negotiation and influencing skills
- Must live the MTN Values of:
- Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.
- Must exhibit the MTN Vital Behaviors of
- Complete Candor, Complete Accountability, Active Collaboration & Get it done
- General working conditions
- Anywhere/Anytime work/ Ability to manage self/Personal accountability.
- How to Apply
- Qualified Applicants should indicate Ref number:
- MTN-MKT-ADTRACK006-26
- as the email subject and ensure that CVs are saved in their names.
- Values are the core of MTN's Culture, our five values called "Live Yéllo" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words).
- Qualified Applicants should send their Curriculum Vitae by
- 28th August 2026
- to:
- [email protected]
- Only shortlisted applicants will be contacted.
- Skills
- Regulatory Compliance
- Partnership Management
- Data Analytics
- Data Integrity
- Fraud Prevention
- Job Overview
- Salary negotiable
- Vacancies
- 1
- 28 Aug 2026
- Job Type
- Full-time
- Accra, Greater Accra
- Apply via Email
- Want to track your applications, save jobs, and get alerts?
- Create a free account
- About the Employer
- MTN Ghana
- View Company Profile
- Apply via Email
Requirements
- related to roaming services
- Mitigate risks associated with non-compliance and regulatory breaches
- Performance Monitoring, Analytics & Reporting
- Track and analyze key roaming KPIs, e.g. Revenue and margin, traffic volumes, Customer usage trends.
- Develop data-driven insights and dashboards (e.g., Power BI) for decision making.
Education
- Bachelor’s Degree in Marketing, IT or Telecoms Engineering.
- GSMA-related training or certifications a plus
- Project management certifications (e.g., PMP, PRINCE2) a plus
- Data/analytics certifications (e.g., Power BI, data analysis) a plus
- 5 years roaming